Power & Off-Ramps

The simple on/off ramps connecting the highway to the rest of the world are things we take for granted, yet clutch.

My office is attached to my home, which is good and bad.  The very thing that makes it  really great and really hard is the distance between work and the rest of my life (family, home, etc). It's about 3 inches- the thickness of the door to my office.

Within the worlds we work and lead every day, we have a certain amount of momentum, speed and influence.

Relatively speaking, people listen to us, respond to us quickly (again- all relative), and look to us for direction and leadership when we enter a room or conversation.  All of that gives us a sense of, well... POWER.  The more effective we are in our work, the more we get it.  The more we get it, the more it gives us energy and motivation. Which conditions and fuels us to keep that momentum, even accelerating.

This is an important thing to acknowledge, because it feeds us more than we know all day, every day in that world.  While we have pressure and responsibility with leadership, it’s tempered by that rush we get from the impact, intensity, pace and immediate feedback of influence from our decisions and actions.

In many ways, as we go along in this work-world, it’s as if we’re going 70 mph on a highway, with momentum.  Our peers are going at that same pace with similar direction, acceleration and power, and it’s all flowing consistently. Like that highway, sometimes we don't even realize how fast we're moving, until...

At the end of the day or the week, we enter a different world- NOT work.

Relative to that world of work, this is like driving on sidestreets, where it's a completely different way to navigate with many others who are on very different paths, going different ways, at different speeds. Pedestrians, cyclists, cars turning right in front of us. Definitely not the place to go 70 mph, focusing full steam ahead.

There’s a REASON for offramps.  

What would happen if the offramp from the highway to the side street you just traveled was only 3 inches long?  Ridiculous, right? We'd wrecklessly careen into that other world, and potentially cause all sorts of damage coming into it at highway speed, yes?  Well, perhaps that's exactly what's happening.

In my case, when I'm not traveling or at a team's site for work, my transition from one world to another is only 3 inches long, from one side of the door to the other. While I have another door which goes to the outside, I instead use the one which exits straight back into the busiest part of my family's world. Bam- right from the highway, going 70 mph into the 4-way intersection of cars- some stopped, others going different directions at different times and speeds, with pedestrians mixed in. No offramp. Unsurprisingly, that transition is often jarring for at least someone in the mix (sometimes me, sometimes others, innocently doing their pedestrian thing as they should).

My office setup makes the challenge very visible. Yours may be less obvious, but it's there. Have you used your entire commute home on business calls, then walked into your house (even past a family member) still on a call?  Have you brought your laptop and work right into the the middle of everything non-work? Do you tell your friends and family, "just give me one more minute" while you disappear into email or texting to get one more thing handled, missing what's happening right in front of you?

Many of us come off of our workday or flow into the world of our families and personal relationships without creating, using or acknowledging an offramp.  It’s as if we speed off the highway without that important strip to slow us down, still going 70 mph, then get irritated with everyone else going half that pace because they’re not moving with the flow we're used to and still expecting.

That power, pace and flow of decision that exists for us in the world of work and leadership doesn’t exist in the same way in the rest of our lives. In fact, many of us have experienced people in our personal lives reacting much the same way any innocent drivers on a side street, going along at 25mph would react to someone plowing through at 70mph- “knock it off!”

We’ve all had someone in our personal lives remind us that we’re not their coach or leader or boss, yes?

We've gotten more impatient with our loved ones or kids when they don't listen and respond to us with the way we think they should, yes?

We’ve all gotten irritated and impatient with someone’s (slow) response time outside of work, yes?

Many people I coach tell of their personal relationships suffering at the cost of this.  They were still going at 70mph and missed the things happening at 25mph (like people in their lives finding their own paths, disconnecting, etc.).  Spouses, family, friends. . .

I'm finding that the more I pay attention to my transitions on and off that freeway of my workworld, the more present I'm able to be in ALL the moments-  with my family, with my clients and work, with my projects and in the precious moments of just being by myself.

At the end of the day, sometimes this means creating my own off ramp, since there isn't one built in for me. This might mean driving the long way home to finish the call and give myself a few minutes with the windows down and music up to clear my head before I pull into the driveway. Taking the back door out of my office to take a transition walk all the way around the house to come in the way everyone else does. Turning the computer off and leaving it off.  Leaving my phone on my desk instead of having it attached to me all the time. Getting outside with my kids to play what they're playing.  Turning off all the devices and just talking and connecting with my husband without distraction at the end of the day.

So, where’s your offramp?  

Do you have one?  Do you use it?  Does it cause you to slow down, enter into a different speed and traffic pattern as those around you and pay attention? What happens when you don't?

Create new and deliberate ones. Here's a start:

• Consciously think about the role you just came out of (like "boss") and choose which you're transitioning into (like "partner"). Get yourself in that mindset...how does a partner show up differently than a boss?
• Finish the call, the email, the other-focus, and give yourself a distinct buffer of time and state change before you walk into that other world.
• Give yourself a ritual to mentally, emotionally and physically clear your head of one world and transition into the other (like taking the last 5 minutes of your drive home to be off the phone, listening to your favorite song, loud).
• Create clean lines. Declare "done for the day" to yourself and everyone else who's impacted by it, and do what's necessary to stick to that (computer off, phone in bag, etc.).

As lines blur between the speedzones in our lives, check yourself and your ramps. Then notice your navigation improve.

©SarahSinger&Co. 2013

Closer Than They Appear

My mom’s rear-view mirror always had etched onto it:

Objects in mirror are closer than they appear.

So it turns out that this standard-issue reminder about perception applies to our own psyche, as well.

When we get to the part of my training where I ask people to identify a spot in their lives where they need to step up or out or through something, many people find something BIG.  It’s often having to do with a person they need to confront or a thing they’ve needed to do for a long time, which they’ve been allowing to suck their energy and hold them back in their productivity or happiness for weeks, months or years.  Most people have a few of these things rattling around, sort of like extra weights they’ve been carrying around with them.

So, I help them to stand up to the BIG thing, and commit to busting through it to the elusive “other side” which is alot like those things in the rear-view mirror… much closer than it seems.

It often comes down to a conversation they need to have with someONE or a new behavior that they need to just DO or try.  I coach around it, sometimes even set up full plans of attack for getting their State just right, and all the support they need to hold that State, follow through and not bail at the last second.

In my work with thousands of people who have gone through this very process, I’ve found something in common which takes me back to the rear-view mirror…

Leading up to the actual breakthrough (which is often just a moment), people will actually spend hours of time thinking about it, obsessing about it, rehearsing it or just worrying about it before they actually do it.  The good news is that this is replacing the countless hours of stress, upset, distraction and worry that they had been spending regularly on it before they chose to break through it.

So finally, they get to the moment of truth.

They get into State (or not, which makes it more painful), they DO the big thing, and they’re through to the other side.  The act or conversation took minutes.  It’s over.  The energy suck that had been draining their will and focus is cut off, and there’s a proud mix of adrenaline, relief and newfound energy afterward.  Then the realization…

Obstacles are smaller than they appear.

It wasn’t that big of a deal in hindsight.  All of that worrying and prep, and they broke through it in moments.  To me as a coach, the most important thing is the equation of time spent that comes in the debrief:

Number of sucked hours of worry/upset/stress/energy you are losing in thinking, worrying, avoiding by not doing it

VS.

Moments it takes to just do it and be through to the other side

Simple equation of time investment.

Easy?  Not really, which is where Comfort Zone and coaching like mine come in.

But simple? ABSOLUTELY. For me, this math is what gets me to finally get out of my head and do the uncomfortable but liberating thing.

Maybe we should change what’s etched in our rear-view mirrors as a constant reminder, so we can save all that time and energy, and just step up and out in the first place?

©SarahSinger&Co. 2013

The Power of STATE, Part 1…

Ever fallen asleep while reading in bed?
Your body did that.                                                                                                            

Ever blush when you were trying hard to keep your cool? 
Your emotions did that.

Ever felt sort of sick, but powered through something pretty successfully anyhow?
Your mind did that.

These kinds of things happen to you all the time, right?

Well, they actually happen more than you even realize, and you can use what’s going on there to determine and choose how your moments, interactions and days go rather than just allowing them to happen to you.

It’s called State, and you’re in one right now. 

Not the geographic State like California, but your State as in where you are mentally, emotionally and physically at any given moment.  You could be curious, riveted, bored, excited, tired, irritated, focused, creative, playful… these are all States.

Often people refer to their moods, which is pet peeve of mine, since it implies emotion only, and is actually inaccurate.  There’s a lot more to where you are right now than just emotion, and you can actually manage it more easily than you’d think.

This is one of my favorite topics to coach, and a lot of fun to play with. It’s also one of the most important distinguishing factors between people who are “good” and people who are masters; think Michael Jordan vs. every other b-ball player (still), Peyton Manning vs. every other quarterback. Not only are they masters of their talent, they are also masters of their own State from second to second. Under tremendous pressure, they get and hold themselves perfectly aligned mentally, emotionally AND physically to outperform everyone else. This is key not only for them, but for you too. Why?

Performance is State-dependent.                                                                                   
Learning is State-dependent.                                                                                         
Attention is State-dependent.                                                                                          
Focus is State-dependent.

Whether or not you can perform, learn or focus as you want or need to completely depends on your State.

Here’s the piece people miss, which is the crucial…                                                         
State is always comprised of three interconnected parts:  thoughts (mental), feelings (emotional) and position/action (physical).  These are key, because every time one of these parts shift, the other two shift as well. Every time. 

Change one part, you change them all. Every time.                                               
Think about it…                                                                                                               
You’re working, start to get bored, so get up and walk around for a minute.  You sit back down, and you’re refocused. That’s a physical trigger shifting where you were mentally/emotionally. OR…                                                                                                
You’re tired, but talk yourself into working out anyhow.  You don’t even get winded, have energy that surprises you, and get into a great workout . That’s a mental trigger shifting where you were physically/emotionally.  OR…                                                                  
You’re feeling cranky, tired and distracted, then someone calls or texts who always makes you smile or laugh.  You come away from them on your phone happy, energized, and thinking more clearly. That’s an emotional trigger changing where you were emotionally/mentally/physically.

Every one of those is called a State Change, and you actually have lots of them all day long.

The question is this:  Are they just happening to you or are you choosing them deliberately?

States get triggered by all sorts of things. Situations, conversations, episodes.  Recurring triggers exist all over, too. These are called anchors, or associations to particular States.  Common anchors are certain people (just seeing that one person’s name come up on your email or voicemail list triggers a certain State),                                                                
smells (recently a waiter was a completely thrown by how much my perfume was an anchor to his ex-girlfriend… awkward!),                                                                           
music (that’s why your favorite show doesn’t change it’s theme song- it’s your trigger for an excited, anticipatory State to be ready for tuning in), and                                                 
places (that one spot where you… will always trigger the same memory and corresponding State…).

The mind-body connection has lots of research, and we’ve even come to reference “mind over matter” to explain how we performed despite ourselves or as a tactic to employ when we need to get “in the zone.”  That’s really State we’re referencing, in moments when we’ve deliberately managed it- changed, accessed, set it so well that we could perform beyond the circumstances or what we normally could.  Athletes and entertainers do this all the time pregame or preshow, in order to set themselves for their best performance.  Why not you?

You can learn it…

Master State Management, and you’re on your way to guaranteeing your own performance. 

The best examples to watch are in sports. To me, it’s a great fishbowl where I love to study moments, patterns and techniques of State management and mastery (or not).

Take basketball…                                                                                                                 
The foul shot in basketball is the ultimate test of State.  Technically, it’s the easiest shot there is- straight in front of the basket, nobody interfering, the same every time.  And yet… it’s not the easiest shot, because it’s really a test of being able to set and hold State. This is brilliant, in my opinion. Elite, uber-talented professional basketball players screw up this shot. Some chronically.  Why? Change one, you change them all.  There’s no question of whether they can physically make the shot- of course they can. They have and will nail thousands of foul shots, maybe even with their eyes closed.  Not the point. You put them on the foul line with pressure of the win in jeopardy, slow time down, and then it’s not about physical or technical ability.  It’s about being able to set and hold State.  It’s mental and emotional… and if these aren’t set it automatically, literally handicaps their physical ability in that moment to hit the shot or not. All connected, all the time. 

The difference between you and an NBA star…                                                     
Actually quite a few, right? So, you may not be a professional basketball player, but I’d wager that your performance may actually have more at stake to it than that player on the foul line for one shot in one game. Yours is about performing as a the right leader to your team, creator of the ground-breaking idea, or listener for another human being.  Your State matters.

Think of it as the glue that holds everything else (your talent, your ability, your knowledge) together. If you have those things and you can manage your State well, you’re set.  If you have all that, but can’t hold your State, you’re inconsistent at best.

So- let’s get you some State mastery, yes?                                                                
You can change your own and other people’s States in an instant, and it will make all the difference between good and great, control vs. none over the quality of your experiences and ultimately…what you can generate in your own performance.

I coach to this every day, so if you really want to dive in, let’s chat. Meanwhile, we’ll take a few posts to mess with it and build these critical new muscles for you. This is truly just Part 1.

For now…

•Wake up a new self-awareness… of your State. 

To get more out of your moments and mastery over your State, you have to first be able to call it in the moment. What State are you in right now? Hopefully it’s something like curious, focused, or intrigued as you’re reading this . If it’s not any of those, see if you can give it a name.  “Good” and “bad” don’t cut it for pinpointing a State.  Get more specific, like: Focused, energized, calm, anticipating, inspired, motivated, determined, enthusiastic, excited, curious, open, reflective, peaceful, etc.                                                                    
OR                                                                                                                                   
Doubting, restless, critical, frustrated, annoyed, grouchy, sad, angry, restless, anxious, distracted, defensive, judging…

If you find yourself thinking “I don’t know what State I’m in,” see if one of those listed fits, and your brain will usually work out the right answer from the contrast…  “No- that’s not it, it’s really….!”

•Pay close attention to WHAT, WHO and WHEN your States get triggered or are vulnerable.   

You’ll notice that your State might be a really good one like curious, creative, focused, open… but then it gets messed with by something, which spins you into an unproductive State like stressed, irritated, mad, complacent, crabby, taskmaster, or whatever.

For example, certain people trigger States for you. Who sets yours off every time?  Good or bad?                                                                                                                                      
Or, it could be a certain topic that does it.                                                                           
Or, it could be a certain time of day that does it to you.                                                        
Or it could be situational- like getting feedback.                                                                  
Or, it could be particular people, songs, places or smells that trigger certain States as anchors. Pay attention.

•Find your triggers and use them. 

Anchors for certain States are all around you- good and bad. It takes extra awareness to realize when your State is being triggered, in the moment. Try calling it, then use anchors to your advantage.

Place that stresses you?  Get out of there and avoid it if possible- switch it up.           
Favorite song that fires you up? Listen to it before the big presentation.                           
Shirt that makes you feel invincible?  Wear it for the big meeting.                                     
Scent that calms you? Wear it when you know you’re anxious.                                        
Photo that reminds you of a great/successful/peaceful/connected moment? Get it onto your wall or  phone where you can look at it when you’re off.

There’s a lot more to this. We’re just getting started. This is enough to mess with for a week.

Next time…

Deliberately setting or changing your State- in the moment and strategically.

Getting other people’s states and how to change those, too.

Meanwhile, stay tuned to yourself, and see how quickly you can call out your own State. You’ll be way ahead of most people around you.

NOTE: This is Part 1 of a 3-part series on the power of State. Check out 2 & 3 also!

©SarahSinger&Co. 2013

The Upside of Pressure

“With eight seconds left in overtime…” This line and the song that goes with it has been stuck in my head for weeks.  (Over My Head by The Fray)

“Just in time…” is how I recently described my coaching style.  Might even be the title of a new book I’m working on.

"The Art of the Timeout under Pressure" ...a misunderstood and underutilized coaching tool I've been talking with leaders a lot about lately. 

“The Timeteller”...book by Mitch Albom, who I got to see and hear speak the other day, and left thinking about time, our infatuation with it, and its impact.

A pattern here, maybe?  While it’s telling of where my thinking has been, there’s also some bigger learning here to share about time, pressure, and what you’re doing with it.

Of course it came together with a recent coaching client, as I reoriented her to a breakthrough. Currently in between the high-stakes, high-pressure, all-consuming projects she normally leads… this high-performing, rising star of her firm is currently in a period of downtime, and presented with several internal “interesting,” ongoing initiatives within the firm which have been waiting.  While critical and the stuff of which the future of the firm will be built (like groundbreaking new business development), she’s just not fired up about taking it on.  She reached out to me because she’d like to move up to the next level of leadership in the firm, yet is feeling stuck with this current outlay of not-so-exciting initiatives to engage with and wanted direction.

I chuckled to myself at the irony-  a high-performing rising star, eager to move up and forward but wholly unmotivated by all there is to create around her, and unsure how to engage.

So… what happened?

Downtime.That golden time when things slow a bit, and you should theoretically get so much done in all those key areas you otherwise neglect when you’re slammed with other time-sensitive work… right?  These key areas are important; building-the-structure-and-system work, completing-the-growing-ideas work, writing-the-article-to-share-the-success work, mapping-the-course-forward-to-ensure-our-long-term-success work. When we’re slammed with getting deliverables out the door, we fantasize about having space to think about, let alone execute, these fundamentals.

And then… things slow down. The calm arrives. Except all that completion, creation and productivity we envisioned actually doesn’t happen, does it?

When the pressure cooker we’re used to (in which we regularly produce multiplied brilliance within a compressed time) cools off and we have clear space to create, complete, be deliberate and thoughtful… we’re less productive, less motivated and slower.  This happens, right? At least it does for some of us, including my client today.  Why?

Pressure vs not. For some of us, while we might even complain about it, the truth is that we feed on the pressure of… the glorious impending deadline.  Under it, the clock ticks down, pushing the best ideas to the top, the endorphins through our system and the rush of creativity to our thinking. The more we thrive on that pressure- the 11th hour before the presentation to create the very best insights and work and client deadlines to drive our process-  the more we need it to get to that endorphin-firing state of creative productivity.  That pressure keeps us driving, cranking and producing.  Yet it can also become a crutch we’re dependent on in order to produce.

For my rising star coachee, even the desire to excel wasn’t enough to generate the same spark.  I’ve been there, too.  As the pattern emerged today, I pinpointed the most important and deadly word in it all for her (describing the initiatives she had to engage with)- the very word we should all eliminate… ongoing.

Sometimes there’s nothing worse than something that goes on and on and on with no clear end.  It’s like a life sentence- ugh.  Our brains like clean beginnings and clean endings to things, lights at the end of tunnels, and yes… clear finish lines to cross.

Time is finite for a reason- it gives us both perspective and the push to get moving. Tick tock.

Messing with it...                                                                                                               
When we compress time (or someone/thing compresses it for us), performance goes up, because it doesn’t have a choice. Create it now, take your shot, or you lose the moment forever. Tick tock.

Some people naturally feed on this dynamic as fuel- knowing our best work happens under pressure, best ideas right before the deadline… maybe even in not starting until just before deadline, knowing it’ll just come.  Other people may not be inclined this way (and our apologies if you’re teamed with those who are), yet learn to adapt to it and learn how to generate under pressure. Some don’t, and the best thing for them is to identify it early on. I’ve coached many people out of roles, teams and jobs where cadence and pressure-response were just too mismatched in this way- misery for them.

For most, though- when we expand the time allotted, then the work and the process also expand to fill it. The urgency disappears and often the energy right along with it.  I have gone into lethargic, deadened team settings as a coach, simply compressed everyone’s time a bit, and noticed the energy and productivity come alive instantly, because deadlines spur action.

So… create the pressure where you need it.  The magic is when you can create it yourself rather than having to be dependent on (or at the mercy of) life, clients, teammates to put the pressure on. There is a way we need to set ourselves up to get moving and bring it. 

I said to our star…. “Leaders task themselves. They don’t wait until there’s the pressure of an expectant client or challenging leader or deadline- they CREATE them. Often from nothing. Take every “ongoing” initiative that’s been labeled and compress its time- give it a 10-day deadline to get to resolution, concept or deliverable. Then what might happen?”   She paused, then simply said, “Thank you.  That’s all I needed.  I’m on my way.”  She then went on to reset those firm initiatives with real time, tight deadlines, rallied and dove in.

Could it could really be that simple?  Just compress the time for yourself, create a deadline, and work within the constraints you’ve given yourself.                                           
If you’re working on your own, and need the pressure to kick you into gear, you may have tried setting arbitrary deadlines for yourself to get your brain to activate.  If you have amazing self-discipline in this arena, that’s probably working beautifully for you.  You give yourself little deadlines and force yourself to hit them.  And you do.  That’s awesome.  Yet sometimes it’s actually not that straightforward. For many reading this, I’m guessing that the results in the arena of “just set a deadline for yourself” have been inconsistent at best.  It may have worked the first time or so, but then didn’t anymore.  Here’s why…

• Deadlines and the pressure that goes with them have to be real, or they don’t work.  Your brain is too smart for fake deadlines.  It’ll skate out of it and go through its normal evasive pattern of avoidance until it has real pressure to push it into action.  There are a few ways to make it real…

• Get someone else to be accountable to. This could be someone you choose to whom you’ll deliver the finished product to by a certain time- who will hold you to it.  A team is even better. Just knowing that they’re expecting it, planning around it can kick you into gear. They will be your pressure.

• Create an event around it.                                                                                      
Beyond just people expecting something from you, create an actual happening around your deadline, so you’ve got something on which your performance will hinge.  A team meeting, a presentation, even a “let’s meet for coffee so I can show you…”  The impending event is great pressure- you’ll perform.

• Lead.                                                                                                                                  
This brings all of it together. One of my favorite parts of leading is being able to have others able to help execute great ideas. When I told my coachee today that “leaders task themselves” I was serious- leaders task themselves- often along with tasking others, and that’s why it works.  It’s a beautiful thing- an idea is born- you put it out there, and create a deadline for the team/organization to hit.  They’re fired up about the goal, you’re in it with them (to varying degrees), everyone performs and… it gets done.                                    
And if you’ve been paying attention… make that deadline short.

• Most importantly… Keep it in Perspective.                                                               
The one thing none of us want is pressure that goes toxic, and turns into unhealthy overwhelming stress. There’s good and bad stress- and that’s the bad kind.

Sometimes it’s about just getting perspective on it.  Specifically, keep checking your WHY in it all- that’s your reason for doing whatever it is in the first place.  It’s easy to get wrapped up instead with When (as in deadline pressure).  The Why is what gives it all a reason to be- your reason to care in the first place.  Find your Why in what you’re doing until it speaks to you.  Then come back to the When as your trigger to action- to get moving.

So- check your Why, get yourself set up for optimal push, and then…

Tick tock.

©SarahSinger&Co. 2012