Uncharted… This moment in Change

The word of the day has changed. It was unprecedented for weeks, yet now… uncharted.

In witnessing the horrific murder of George Floyd, on the immediate heels of Breonna Taylor, Ahmaud Arbery, Rayshard Brooks and too many others… humanity’s threshold for Black inequality and systemic injustice crossed its tipping point.

Philonise Floyd (George’s brother) said, in addressing congress, “If his death ends up changing the world for the better, and I think it will, I think it has… then he died as he lived.”

This many people spanning every state in the U.S. and countries around the world, speaking up and acting in unison, taking on their communities to demand and create racial equality... has never happened before in our history.

This many businesses and organizations of every kind/size, taking a stand to support BlackLivesMatter, publicly committing to being a force for change in structure, policy and influence… is a first.

This is a painful time, our social structures and contracts are being perturbated, and there’s nothing comfortable about it. Yet it’s also awe-inspiring; by every measure we are closer than we've ever been to being able to truly rebuild to equality … yet it's uncharted.

There isn’t a map for us here. Whether you’ve thought of it this way or not, this is a critical moment for you. Whether you intend to or not, you’re playing a role in it. Speaking up is a role. Not speaking up is a role. Listening to understand and find new empathy is a role. Getting defensive is a role. Sharing your raw process is a role. Hiding it is a role. We are outside our comfort zones in a new way, yet again. Now, in these last few weeks, the comfort zones of our worldview and role in humanity have been busted, and it’s pushing us to self-examine in a way we didn’t choose.

There are so many emotions and layers to the shift that's begun, the work there is to do, and the natural confront-or-avoid response it's stirring in us all, publicly and personally. And we don’t get to compartmentalize it.

The natural and physical boundaries we normally heed (and our brains actually count on) between work life and home life, personal self vs. professional self, issues of the world vs. work were already quashed a few weeks into the pandemic (which, among other things-Corona, pushed us to the edges of our coping strategies). And now, being confronted with our humanity, unconscious biases and identity... is appropriately everywhere. Where we once could expertly compartmentalize, we can’t now, and expectations of us even doing so have changed, too; wherever you are in your own process with what’s happening in the world and the shift to dismantle racism and systemic inequality, it matters to people around you, because it informs their process and existence, too. Whether you were ready or not for a forced reflection to really own your self-awareness and possible role in it all, here you are, anyhow, uncharted.

That’s Comfort Zone, busted in yet another way. It's also how we will grow through this. And you will…

We want to do something, so we can feel better as fast as possible. Yet, while individual shift and the process can begin faster than we think, healing and true systemic change will take a while. Especially here in the US, there's so much dismantling, listening in layers and owning-it for White Americans to do... so healing can even begin for Black Americans, and rebuilding a society from equality can happen from a place of integrity for everyone. 

For Black Lives Matter to be a commitment vs. a phase, it requires process, vulnerability, trust, empathy and stamina from every single one of us. You, your teammates, your neighbors and your family, might each be in a different place. It’s more to process (atop pandemic stress and lengthening of life/work from home) than any of us are used to, or have tools to navigate, uncharted. So while there isn’t a map, this is where we each lean in to listen, to learn, to challenge ourselves, to find the words, and to understand in layers.

So… as a leader, where are you in it? What will it mean for you in growth? 

For me as an individual, I’m looking at my own role and process. Out of college I chose to become a public high school teacher on the south side of Chicago, because I wanted to make a difference where it was needed most. Inspired and forever changed by the book Savage Inequalities, (and its author, Jonathan Kozol, who quickly became my idol), I was committed to change the system for the better, and bring a different way of teaching to kids (and communities) who had been written off by economic, educational and racial inequality, separation and segregation. While we didn’t use the phrase Black Lives Matter at the time, its essence is what took me to Chicago, and fueled me and my work every day there for a decade. I worked to understand, to change things for kids (then ultimately teachers, and the education system) there, and open possibility in mindset and opportunity. In that pocket of the world, it changed things in many ways. To date, it’s the work I’m most proud of, and has most shaped who I am and what I believe about what’s possible.  

Yet here I am now, years later, looking at myself. That work on the south side elevated and made the experience and process of education better inside that redlined area, but it didn’t change the “red lines” from existing. Hmm. In my present life, what am I actively doing to intentionally take on or change systemic inequality right here, right now? Have I worked to dismantle institutional bias and inequality around me here, where I know it exists? While I'm vocal when I see racial injustice or intolerance, have I gone after its systemic roots? Have I asked my Black family and friends what it feels like for them every day in this White-biased society, or listened to really understand, let alone listen in the layers and layers it’ll actually take for me to even begin to understand? Have I really considered that, despite my conscious intention, I have biases I can’t even see, and contribute to racism? And the biggest question that weighs on me right now… why did it take this horrific perfect storm we’ve seen in these last weeks for me to be asking those questions of myself and see this gap? There’s no good answer. So…

The 2nd circle of reality I’m creating is this: I am taking this all as a wake-up call for myself. I have an important role as a human to help fix racial injustice and inequality, and as a leader, coach + educator, that role is even more important, right now and right here. I’m in. So right now, I’m reading, I’m watching with new eyes, I’m asking and listening in a way I haven’t before (to understand first, not to fix yet, which is hard), and beginning to start those layers of understanding as an ally. I’m seeing and owning a new facet every day of the bias woven into the structure of my own privileged life, of the lives that others are living right beside me which are not the same, of what I’ve missed. 

This is step one. It’s sobering. And what will lead to being able to be part of the actual change in areas that will best be able to use my help.

How about you? Call it, own it, and let’s do the work.

Meanwhile, the specific tools I share with you in TapIntoGreatness (every chapter is a tool), my TTG Programs and coaching... all apply to your world every day , and absolutely apply right now, too, as you and the people you touch navigate this growth zone and choose how you want to make impact.

Through it all, you have important options and power in the way you can manage and choose your energy, perspective and connection with others, which will shape everything else that happens. The way you can call out what’s actually happening, the way you choose who you’re BE-ing in the process will set both the tone and the bar for everyone around you. The way you can tap into honest, human greatness for your team will influence their experience and their reality… in your work, your team, and your community… yet absolutely in the history we’re making right now.  Although it’s uncharted, change for/to equality is possible. You have more influence than you think, more possibility than you know in it.

I’m with you, I’m committed to your success, and I’m here to help you work through your process as a leader and as a human. Just say the word. 

In my religion, when someone dies we say, “May their memory be for a blessing.” May it be so for George Floyd, and for each of the sacred Black lives needlessly taken. And also… may their memory be for a change.

Your Team's Check-In Can Maximize EVERYthing Else They Do. Actually.

“Is there one thing I could do with my team, to boost/ smooth dynamics, unblock thinking, loosen tension, elevate trust, generate ideas, address issues, improve process and accelerate productivity… all at once?”

YES, there is, and this is the #1 question I’m asked most frequently by leaders. 

That one thing is the Check-In, and I’ve used it five times in the last week alone to help teams accelerate. If you’re thinking that you’re already “checking in” with your team all the time because you talk to one another and coordinate all day long… Well… that’s actually not the same thing.

For efficiency and flow, you need a simple, intentionally-structured check-in process, designed to quickly get straight to what needs to be surfaced for everyone to gather speed forward with clarity and progress. I’ve got options for you….

You already know from experience that you can talk with someone every single day without ever broaching the one thing that really needs to be addressed and could shift everything (let alone all the small things that could be tightened up, tweaked or improved), right? Some people are so confronted by the idea of broaching that “one thing” that they’d rather quit their job than address it directly. So, let’s get the drama out of it, and set you up to easily get things up and OUT, accelerating your team forward with every check-in, yes?

Consider: 

You and your teammates are moving quickly, sometimes in rhythm, sometimes not. It’s easy to assume alignment when there isn’t, to get frustrated about small things, and swallow issues instead of working through them directly. These accumulate fast, and weigh the team down. We see signs: quality of work stagnates as “good enough”; folks going through the motions vs. pushing anything/one to excellence; the team dynamic gets shallow or transactional; people withdraw, playing it safe/small, their emotional armor assembled (“if they’re not going to put it out there, then I’m not either,” says the voice in our heads). In order for you and your team to achieve maximum results and impact, you want each person to be playing full-out, right? That requires a combination of trust and sync with one another, with openness of communication. Research now validates that, across the board, if those aren’t there, people hold back, consciously and unconsciously.  This is the core of psychological safety, which is the single biggest difference in teams that accelerate and thrive vs. teams that don’t. These models will help build it.

First, Own it…

No matter which tools you use to check in, the association and vibe you build into your culture has to be one that keeps things moving; help your avoiders cut right to it, and your confronters to lighten up a bit and keep focusing forward. Adopt and introduce the mantra of my favorite six words…

The cadence here is key… (I teach it with finger snaps to keep it moving) the message: we’re not dwelling on it, but calling it, anyone who needs to own it will vocally and quickly (whatever’s necessary to repair trust, etc.), and we are moving forward, on to the next! Teams love this mantra, because it keeps the somewhat uncomfortable process of talking about what’s not working… moving right along without dragging it out. Like ripping a bandaid off.

ALSO... For any of the tools in the rest of this article to work, you as the leader have to model calling yourself out. You might be used to the role of calling others out, yet we want your team to ideally be calling themselves out, and to do that, they need to see you in full accountability via a little vulnerability (sharing that you’re not perfect) by calling yourself out where it fits, making it safe for them to be honest.

Now, on to the most effective, fastest-moving tools you can integrate into your team’s process… 

1) The Essential 3-Part Check-In

You want your team to be playing full-out every day, with no drama, unspoken funkiness, or repressed upsets slowing them down. Think of this consistent practice as good team hygiene; just like you brush your teeth consistently to keep them healthy, you do this check-in regularly (weekly or monthly) to keep your team healthy. It creates the space for unspokens to get up and out (“so glad we got that called out!”), for progress to be seen (“wow-look how far we’ve come”), and for smart iteration to occur (“awesome idea- this will make a difference right away!”).

How: This is similar to a debrief, yet it’s in real time, as the team keeps moving...

Get the team together. Make 3 columns labeled +, -, Δ

Get people sharing their thoughts by asking the 3 questions about team process:

+ What’s working?

– What’s not working?

Δ   What do we want to change? (in our dynamics, process, etc.)

There are no wrong answers here, and the faster people can get their thoughts up and out, the better. Encourage people to build on one another’s ideas, building the list.

As facilitator, listen carefully to develop a sense of when people need to discuss the points going up, and when they just need to get them all out and up, so you can quickly take action on them.

When: The more you do this, the faster it gets. This can be 10 minutes or 2 hrs, depending on how you facilitate it, and how much is backlogged in the team, which hasn’t been said.

Real life: In the last 10 days alone, working with 5 different high-level teams, this was the process that unlocked things for them and got them productively reset (via me facilitating through a speakerphone). That was just one week. In three decades of helping thousands of teams accelerate, I’ve found this tool to be the singlemost powerful practice for high performing teams.

2) The 3-Part Debrief

Most people know the term debrief, yet few practice it well. High-stakes and quick-learning teams never skip it. Naval Seal teams call it the AAR (After Action Response), and hold it as one of the most important non-negotiable practices of their culture of psychological safety, agile learning and preparedness for anything. The sooner it’s done the better…

After something (like a meeting, a project, a game, a performance, a push, etc.), huddle the team, then use your 3-Part Checkin frame, now a bit differently– this time about how it went…

+ What worked?

– What didn’t work?

Δ   What do we want to change out of this? (that triangle is a Delta sign, which in math means change)

Option: to make it more visual, get everyone over to a whiteboard, make 3 columns of +, –, Δ , and have someone record as the team calls things out.

As the leader, make sure you’re calling out your own minuses right away (“I messed up…”). This instantly opens it up for your team to call and own theirs, too.

The more you do this as practice, people will come to the debrief with pluses, minuses and deltas to share out, and listening open to whatever needs to be said/hear to get better.

At the end, “Awesome… hands in the middle…… GO! “

3) The 3-Part Timeout

If you could stop the clock midway, call out what’s working/not working and adjust to improve things immediately, why wouldn’t you?

Most teams just do the postmortem debrief after something’s done, yet that’s actually too late to do anything to correct or change course in real time, or to get real-time learning from it; so use the 3-point check in midway through a process enables the team to pivot while it still counts! 

How: Similar to the Regular Check-in above, this is the 3-minute, stand-up-huddle version, which anyone can call in the midst of the fray or pressure, bringing the team together to reset quickly on +’s, –‘s, Δ’s.  Call it, adjust, move on! At the end, “Awesome… hands in the middle…… GO! “

I’ve seen this save teams… used in a quick 5 minute break midway through a high-stakes meeting/event, they could laser in to catch key things (good and bad), pivot quickly, and crush the rest of it differently than they ever could’ve without this little framework.

Here, we’ll break away from the 3-Part template, because we need specific tools for specific situations with your team.

4) The Episode Processing Checkin

“Stuff happens,” and people feel the impact. Individuals and teams don’t always have a clean path to process through what happens in a way that acknowledges it and moves them forward constructively and quickly. Having a simple model to facilitate through it easily is gold, and makes the difference between healthy team and dysfunctional team.

When your team has just experienced something big (change, pressure, win, loss)… make it count for something by facilitating constructive meaning out of it for everyone. You can do this with these 4 F’s as your guide. Get everyone in the room, and ask the questions:

1. Facts…  What actually happened?  

2. Feelings… What feelings came up for you? 

3. Findings… What can you learn? Where else do you see this pattern? 

4. Future… What do you want to take away from this or bring into next time? 

You’ve heard of “fail fast,” yet that only works if a fail is processed into a learning, which most teams don’t know how to do quickly or thoroughly. You’ve also heard “celebrate wins,” yet that’s usually just high-fives or happy hour, not also a process designed to transfer the win into more future wins. This gives you a guide to processing both. With it, your team will start actively, vocally learning through experiences together, making faster progress.

*BONUS, if you’re familiar with Circles of Reality, take the team through a Reality Checkin here, getting the circles up on a big whiteboard, and talk them through as a team!

5) The One Word Whip Quickcheck

Sometimes you don’t have time to completely debrief after a great experience with your team. You’ve just finished a process, a win, a day, a week, and you want to give the team some closure, have every person be heard AND facilitate instant processing for them of their experience and meaning making. So…

How: Get everyone together (in a circle is best, so everyone can see everyone else, and they’re not just talking to YOU at the front). Ask everyone to quickly…

“Think of one word to capture this for you.”

(options: one word to capture what you’re taking away from this, what you got out of this, what this means for you)

Then say, “One word from each person… Who will start us off?”

Once the first person shares their word, pick a direction in the circle, and have it “whip” all the way around, each person saying theirs.

No matter what people share… it’s powerful because everyone has a turn and it’s only one word, it pushes everyone’s thinking to rapidly reflect on their experience, check in with themselves and synthesize it all into one word. They then walk away continuing the reflection you began for them, exactly the ripples you want to start. I end every workshop meeting this way; It’s always gratifying for everyone in the circle, often profound, and always a moment of connection for the group.

6) The Daily Standup

Your team, like many, may be dividing and conquering most of their day, not actually working physically together on the same thing at the same time. So… this practice gets a team quickly into one another’s world, and on the same page for the day, so the rest of what they do all day is fueled by an kickstart of connectedness. It also gives everyone a quick visual+verbal+physical start to the day as team, creating mental+emotional resonance for rest of the day. 

First thing in the morning: Huddle the team, at a set time every morning. Whoever’s in the office attends (and all meetings scheduled during that time know that daily standup will interrupt them for just 10 minutes because it’s that important).

Have a standing, engaging agenda, and rotate who’s leading each day. 

Sample agenda: 

1. Burning Issues (anything people need to get up + out for the team to know) “Today’s my birthday!”

2. Move (way to physically + mentally wake everyone up together- could be a stretch, BrainGym or Improv) 

3. Wins (progress made in last 24 hrs) “Our sales are up 5% today!”

4. What/when/where (logistics lineup for day) “Project X is meeting with stakeholders in the space today. Whitney is working remotely today, but is on grid and available.”

5. One word whip (each person quickly picks & says their 1 word for the day, to focus them, fire them up, etc.)   

Now, You…

Healthy, kick-ass teams check in early and often, with process tools like these. It keeps issues cleared out, alignment on track, drama at bay, learnings feeding productivity, and that elusive “team chemistry” actually happening. So can you. You can call timeouts when the pressure is highest– to ensure team momentum, alignment of thought, and approach; you can do it in regular checkins to keeps little issues from becoming obstacles to fast progress, surface essential insights, and pivot to improve the work as you go. This practice will facilitate forward motion for the team, and cement learning, clear out those little things what would otherwise waste energy ruminating and internalizing in the background of their thinking. People hold and replay what’s emotionally vivid for them (good and bad), so now you’ll make sure that all the right things are preserved– keeping what worked so you can replicate it, ditching what didn’t so you don’t repeat mistakes, and declaring what could be different, so you all instantly, intentionally improve.

And now you now have multiple, solid tools to can get your team there, and on their way.

Enough reading… now GO actually check in with your team!!!

Where To Look

THIS IS one of 2 POSTS FROM MY CLIMB UP MT. KILIMANJARO, AND the TRANSFORMATIVE PERSPECTIVE THAT CAME IN THOSE DAYS ABOVE THE CLOUDLINE. A BIT DIFFERENT THAN MY TYPICAL POSTS, THESE LESSONS FROM UP THERE ILLUMINATE AN ELEVATED LIFE DOWN HERE. 

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Mt. Kilimanjaro, from 4 different views

Check out these ^ four photos I took of Mt. Kilimanjaro. These different views of that mountain represent both the biggest challenge and the biggest revelations I got while climbing it. They also illustrate a few of the most profound shifts high achievers might need to make, to realize true impact every day.

Set to conquer a mountain(?)

As someone who runs best with a focal point on the horizon, likes being physically pushed to my limit, and is most motivated when I have a significant challenge to overcome… I knew I had the right mental ingredients for climbing one of the 7 summits like Mt. Kilimanjaro, right? Yes, partly. 

Yes, because the few people on the planet who actually climb Kili (the tallest freestanding mountain in the world), are people wired to conquer things. Like me, they venture to Kili to accomplish it, to crush it– not just go on a hiking trip. The months of training, the challenge of strength over elements, the mindgame of staying motivated through the long, slow trek… is all fueled by a goal:  to say afterward, “I climbed that mountain.” 

In that way, I was mentally set. 

The majestic Kili, from a hour's drive away.

I took this ^ photo of Kili the day before the climb from an hour’s drive away, her summit clear and inspiring. It matched part of the imagined picture I’d had for years of climbing a mountain: tiny little me, looking up to that gleaming, snowcapped summit, pushing myself, digging deep, motivated by the focal point of the ultimate peak. I just needed to get myself onto that edge between mountain and sky, scaling right up. 

Yeah, no. Within the first five minutes of the 6-day climb, that simplistic image I’d carried for so long was quashed. There was no focal point. Once we were actually on Kili, that view of the top disappeared; the trail up the mountain actually weaves around it as it snakes up, and the first glimpse of the summit doesn’t even appear until you’re almost finished, five days into it, 17,000 vertical feet up. My operating view and mental plan for how I conquer anything was busted, five minutes in.

Yet, it still took climbing that whole mountain for me to literally turn my perspective around. Here’s how… 

Phase One shift: Right here.

Surrounded by rainforest at the start, we reoriented to the immediate path ahead vs. the destination. Without a visible goal (or even horizon) for 90% of the ascent, our leaders redirected us continuously to stay present; our daily briefings and constant team huddles focused on that day only, never how much more there was to go. The journey was segmented into one and two-hour pushes on our way to each night’s new camp, every one a separate feat in itself as our self-monitoring shifted into high gear to adapt to the changing microclimates, diminishing oxygen, altitude reactions in our bodies, and steepening terrain.

One of many types of terrain as the trail weaves up Kili.

From dense rainforest to moon-like, rocky terrain of that ancient volcano crater, plus 70 degree temperature swings within hours, plus elevation increasing continually… success meant we had to pay attention to small details in our bodies; breathing patterns, water intake, pulse ox levels, body temperature, hot spots on our feet which could turn into blisters… any of which could be gamechangers without vigilant attention and constant adjustment. We took in that giant, ever-changing mountain in micro-decisions, yards, and inches at a time, our only consistent focal point being one another.  Our attention was moving, from future to present. Internally, while we each started up that mountain with our own purpose, new realizations and reflections surfaced daily as we climbed with new self-awareness. Nightly team debriefs were rich and with layers of those emerging insights, as we shared what each day’s journey sparked.   

Each day, by reflex, I often went to the front of our line in the team, fired up to help lead the pace, a familiar and energizing spot for me. Yet after hours and hours of that forward-focus, I sensed that I was somehow missing something. I tried other spots in our line, and a cool thing happened…  I started paying more attention to everything around me instead of ahead of me. Moment by moment, fully absorbing, I became blown away by every detail I would’ve normally powered right past. I called things out to my team, like, “Guys- do you smell that- the air just changed!” and “Do you see this flower? It doesn’t exist down at ground level!” I started connecting differently, too– with myself and with teammates; deeply personal conversations unfolded even with oxygen depleting, mixed with intensely self-reflective quiet stretches as we climbed in rhythm, pushed ourselves from the inside out, removed from the rest of the world, our presence in the moment. Time seemed suspended, about being in it, rather than getting through it to get to the next thing. Our focus had completely shifted– from out there to right here.

Phase Two: Look Down. (the reality of climbing a mountain) 

Even if it were possible, my naive image of visually focusing up and out isn’t even safe on a climb like Kili’s. The path changes all the time– usually steep and rocky, then tricky, then slippery, and physically challenging (sometimes walking, sometimes rock climbing)… so the higher we got, the more we needed to look down to accurately choose each step.

Choosing the next step when every option is a loose rock, on a steep incline

One bad foot placement could mean an injury that slows the whole team down (and changes the whole trip for you), and extraneous steps wasted precious, limited energy, needed as each effort became more difficult as altitude increased. As the trail intensified and the exertion required of every step increased, that image I’d carried for months of looking up to the peak was replaced with intent micro-focus down on what I was doing inch by inch, step by step; scanning for the next solid rock, watching my teammate’s boots in front of me, following their lead. For hours. And days… Conquering this mountain had taken another shift; focus from up to down, on every next step. 

Phase Three: Looking back. 

Our brains need to see progress to register accomplishment. We’re conditioned to measure it physically in distance, miles or steps with our fitness tracking watches and devices, yet normal metrics didn’t really apply up there. Every step we took was uphill, even though our motion was mostly “walking.” Walking seems like a linear activity, yet our progress was not. Think of climbing a giant staircase, but measuring the accomplishment of it only in the distance of the few feet it would take if you laid the staircase out flat. That’s what our brains were trying to do as we walked (climbed) and walked (climbed). It felt like barely any advancement as we trekked, our brains so focused on forward vs vertical progress. Yet our linear feet and steps were actually irrelevant. The vertical feet we climbed each day, however were staggering. We were actually rising quickly, yet with focus down on the path itself and choosing individual steps, it was imperceptible, and could’ve been really easy to miss. At breaks we’d pause, and see our progress in the height we were gaining above the clouds behind us. I was surprised every time. 

So, I started turning around, to look back over my shoulder...

Turning AROUND to see how far we've come, above the clouds...

I was blown away. That simple pivot from looking forward to looking back changed it all; like Powers of 10, the vantage point from the rest of Earth that we were embodying was expanding, seemingly exponentially. Every view back over my shoulder clarified our progress and accomplishment instantly, capturing how high we’d ascended even in an hour.

So, yet again, my entire orientation for motivation was altered… watching our  progression grow exponentially as we climbed, my focus of inspiration behind us.

I kept yelling, “Guys!!! Look behind us- check out what we just did!!!”…and we’d revel in awe of what we were accomplishing with each push. I started placing myself intentionally in the back of the line more often, eager to look over my shoulder at our quickly-changing progress. 

This was an epiphany for me… leaning into the climb, progress felt incremental, yet in turning around it seemed accelerated. Those pauses to get mental snapshots of everchanging perspective of the world we’d climbed, increasingly spread out below us, were moments of exhilarating pride and true wonderment I’ll carry with me forever. 

By 17,500 feet on day 6, just 2 hours before reaching the summit, the altitude sickness I’d been battling worsened, making it dangerous for me to go any further (punctuated by a guy dying on that same trail a week earlier with the same symptoms I had). Yet, because my perspective had shifted so radically, when my leaders turned me back so close to summiting, I was weirdly okay with it. With six days and 17,500 vertical feet of epiphanic pinnacles above the world at that point, to somehow define the success of the whole journey by a single 2 hour, 1500 ft segment of it to a sign planted at the top, seemed that it would be missing the point. I’d already gotten what mattered. Climbing to that otherworld reality, truly perched above the world on my own power, fully absorbing every step and nuance of living in that sky more vast than anything I’d experienced on the planet before… I got it. I climbed Kili, I got her epic gift of perspective. I was transformed, and I was complete.  

Kili Lesson #3: (lessons 1 & 2 here): Progress is only visible with a shift in perspective.

I never would’ve believed that I, the most forward-looking person I know, would come away from Mt. Kilimanjaro with wins defined by shifting my perspective from future to present, up to down, forward to back.

I coach leaders to expand their ability to influence by tapping into their team’s core motivation as they lead. Research shows us that our #1  motivator is mastery, our internal sense of “I’m making progress forward.” We crave and revel in the mastery of accomplishment or expertise, yet the more we achieve, the less time it takes for the satisfaction of accomplishment to give way to restlessness, then a resetting of focus forward on the next “mountain” to conquer. One of the biggest challenges for driven achievers (as it was for me on Kili) is becoming so focused on what has yet to be conquered that they miss (or dismiss) the progress of impact they and their teams are actually making on the way. Turning around to see it feels like losing momentum, yet it’s the only thing that gets our human brains to actually register the vertical distance we’ve come, the progress the team has made. 

Down Here: Many of the “climbs” that you and your team are on every day are actually more like Kili than they aren’t– the destination is far and often not visible from where you are, the trek can feel slow and laborious. And we’re often thinking about linear distance instead of vertical. For high achievers like us, you know that your instinct (like mine) might always be to look ahead to the horizon and goal. That’s awesome, and part of what makes us great trailblazers and leaders. Yet it also means that this vital practice of pausing, turning around to see and call out your progress is less intuitive, and needs prompting. 

So, try this: 

• Huddle the team together regularly to call out wins, steps forward, and progress. (“what we can say/do/activate now which we couldn’t do a month ago?” “What/who have we impacted in the last week/month? What are the signs?”) Bonus: have each person capture their callout on a post-it note. Those notes can be kept in their space as boosts of motivation, or…

• Get a progress wall up in your shared space, and chart those ^ callouts of progress regularly (weekly, monthly, quarterly).

• Meet with your team individually and often, and have them finish prompts like these:

  • 1 moment that’s occurred recently, which tells me we’re making impact…

  • Since we’ve started, we now have the ability to…

  • We’ve made progress by…

Every single time I push a leader to counterintuitively do this pausing-to-turn-around-and-see-progress for themselves or with their team, they report significant results; people become inspired, proud, and usually surprised by how far they’ve come in progress from where they began, ultimately re-energized, refocused and motivated anew to take on the climb from there. 

Kili Lesson #4:  With total focus on the final destination, we can miss the best, most meaningful parts.

It turns out that “It’s the journey, not the destination.” isn’t just a cliche. Looking forward accelerates us, yet we can easily miss both the progress and the full, layered experience on the way by doing so. 

We focus on the summit as it, because it’s the benchmark that’s most obvious, visible and measurable. Research now shows us that in many cases, this very finish-line focus actually helps us to outperform others who are less focused on the goal. There’s a cost, however.  If I’d have kept that summit-only focus, I’d have not only been crushed by having to turn around, but even worse- I’d have missed the awe of the singular moments, challenges, feats and meaning only possible in looking around, and being fully present throughout the journey. Those moments are vivid to me even now, 18 months later, and what created the most profound impressions of the whole journey– in my thinking, my connection, my self-concept, and my orientation to the world.

This happens all the time- we are so busy focusing on one aspect, that we miss something which could’ve changed everything, if only we’d have shifted our gaze a bit. This It’s a key to what makes most high-achieving leaders so successful, but there’s a cost. Left to those instincts alone, they and their teams miss a lot: insights of growth, the small wins that make all the difference in the team’s momentum and confidence, key learnings that could shift everything for bigger impact, moments of meaning which bring teams together or make it all worth it in the end.

Down Here: What if, in your intently high-achieving, visionary focus, you’re actually looking at the wrong thing in a key moment for your team and for you?  Check yourself as a leader. What are you defining as the summit, and how singularly focused on it are you? What would happen if your focus shifted from out there to right here, from up to down to the next step’s footing a bit more… and stayed there long enough to get the insights available only from that shift perspective?  

As counterintuitive as this may feel, I guarantee you’ll catch a detail, a view, an insight, a moment that’s critical and maybe even gamechanging to the success of your journey, which you’d have missed otherwise.

While few of us ever focus only in one place permanently, we know that effectiveness means being able to accurately assess the whole picture, toggling between long-range goal, in-the-moment experience, and so-far progress. Kili clearly exaggerates this point. This isn’t about changing who you are. Keep that eye-on-the-prize focus; it’s what makes you a gamechanger, yet… expand your range. It took a mountain to truly expand mine, yet you can create intentional moments to purposefully shift your gaze and awareness to here, the next step, and the nuances of meaning… right now. 

©SarahSinger&Co. 2017

Moments of Truth

This is the one of a series of posts from my climb up Mt. Kilimanjaro, and some transformative perspective that came in those days above the cloudline. The lessons absolutely translate to an elevated life down here. These posts will be a bit more sharing and a bit less instructional than my typical posts, yet hopefully just as useful. 

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The morning of June 11th was a pivotal few hours I'll never forget.

Physically, I was up 17,500 feet on Mt. Kilimanjaro, Tanzania, on the last morning of an already-transformative 5-day + months-of-preparation climb up that mountain, and less than 2 hours away from the summit. While an all-in, energy leader of my team, I had been getting a strange-feeling kind of altitude sickness, which just felt like dizzy spells (didn’t faze me) and needing to push myself harder (again, ALL-in), yet meant that the level of oxygen in my blood wan't saturating (pulse ox level) as it should. Our wise and experienced leaders were monitoring us all, and while they had warned us of the potential dangers of the mountain and altitude sickness (which can hit anyone), someone just the week before died on the mountain with similar symptoms to mine… so the gravity of it felt very real. At 4:00 that morning, before we set out on the trail for the summit, I was excited, feeling strong, and fired up to go, yet my pulse-ox numbers were pushing the envelope. Our guides placed me at the front of the line, right behind one of them as we set out in the dark that morning, with the stern directive to tap her on the shoulder if I got any dizziness, and the warning that if my numbers dropped further, they’d turn me around. I was feeling good, powered by adrenaline, will, and focus on my state, yet... 3.5 hours into that summit day’s climb at 17,500 feet up, I got another dizzy burst, and tapped her on the shoulder. Our leaders stopped the whole team for a break, checked my pulse-ox, and while I knew it before they said it, all three of my leaders stood there with me, love and commitment to me and my safety in their faces… “Sarah. Your lips are purple, nose is turning purple, and your pulse ox is too low. Going on is not safe… We have to turn you around.” There were the words, piercing the flurry of thoughts and emotions coursing through me with those exact words every climber on any mountain fears hearing from their guides.

The mix of emotions in that instant was disorienting and vivid. I felt all of these at once:

Disappointment: I can’t believe I’ve come this far and can’t finish this with my team. I have to leave them right here, right now?

Fear: Holy #@%. I could actually die. 

Gratitude: I’m so glad they know what they’re doing, can see what I can’t about what’s happening to me, and are able to make the right decision for what will save my life. 

Pride: I climbed, conquered and got the lessons of this mountain, higher than 7.5billion of the world who will never even attempt it.

Surprisingly at peace: Weird that don’t really care about the summit in this moment. I’ve been so fully blown away every single time I turned around along the way to see how far we’d come/ascended, that this last 1500 feet doesn’t matter nearly as much as I thought it would. 

At that point, I’d already gotten a myriad of a-ha life insight moments from that mountain, which the next few posts will illuminate. We’ll start with the most dramatic, last lesson, which is what’s taken this whole year to unpack for me… 

In that moment of truth, realizing that my turnaround could interrupt the team’s momentum and intense focus in their home stretch, I quickly focused on them. I assured them I was fine, declared that spot my summit, cheered, hugged and high 5-ed them before they continued up the trail the last 1500 feet, then turned away, to head back down the trail toward our last camp. Taking the photo above in that moment was heartbreaking. With a kind, helpful porter carrying my pack and keeping me moving as quickly as possible (the cure to altitude sickness is to get to lower elevation as fast as possible), tears streamed down my face all the way back to our last high camp. 

I was struck with how completely different that same path we had just ascented seemed now, moments later, descending it alone. During the 5am-8am hours of climbing 2,000 vertical feet that morning, we completed it inch by inch, from pitch black with headlamps, to the sun rising with us above the clouds, that trail was narrow, filled with our team intensely focused on every step, breathing together, encouraging one another, letting out the occasional howl of adrenaline and “Rest steps and pressure breaths!” We were tightly packed inches from one another in the line, intentional, connected… THIS was Summit Day… IT… what we’d trained and prepared for over weeks and months. There was a rhythm of energy we could all feel, as we focused our headlamps on our teammates feet in front of us, placing each step in the spot their boots had just left, breathing in unison, connected. Throughout the whole ascent over 5 days, there were moments when we’d feel the energy of the person in front of you and behind you, their energy pulling or pushing our steps through rough parts where we’d otherwise stop if left to our own determination. That morning we all felt it, even more intense than the 5 days prior.  

Yet, as I began descent back down that same trail (almost running down), the silence was deafening, the aloneness unsettling, although I couldn’t quite focus my thoughts to make sense of the contrast I was experiencing. I stopped, took a few breaths, and got my head together enough to take this photo (below), knowing it could bring me mentally back to that exact moment later to try to figure it out.

I stopped, took a few breaths, and focused to take this photo, knowing it could bring me mentally back to that exact moment later to try to figure it out.

A strange sensation continued all the way back to camp and the rest of the day, part fear of was could be happening inside my body, part shift in my psyche, which I’d spend months afterward, processing all the way through.

Physically, I didn’t realize that I was in the beginning stages of cerebral edema- a kind of altitude sickness. During that quick descent back to our last camp a splitting headache, disorientation and fever kicked in. I convinced myself and my porter that I’d be okay after he got me to my tent and left me alone to rest it off, and that I’d just find a place for a pitstop, then lay down in my tent to let my body reset, since they’d all be back down in a few hours. Yet I soon realized (sort of– I was foggy) that I was losing my balance, wasn't walking straight, was taking a long, long time to do simple motor tasks, and was absolutely burning up, despite the 35-40 degree air temp and wind. I was scared. I stripped down to almost nothing, sweating, laid down outside my tent in the wind, iced my body down (water bottle still frozen from the night outside) to try to cool my feverish heat, kept repeating meditations and visualizations to calm myself, and let myself pass out. When I woke up, freezing and able to think more clearly, I knew my body was resetting, crisis averted. 

By the time the team returned from the summit, I was functioning somewhat normally, and able to focus on them, so asked lots of questions about the rest of the experience, genuinely happy for them. Yet tears kept leaking from my eyes as I talked, although I wasn’t fully processing why.

In my moment of truth at 17,600 feet, something did shift, much bigger than my expectation to summit. I had separated, and for the first time during the whole journey, I was in a completely different experience than the rest of my team. I went from being connected so completely that we were breathing in unison, to being out of sync and alone. That separation was a giant rip in my reality of the experience thus far, and it felt bigger to me than the summit. While we celebrated that last night on the mountain, descended the rest of Kili together, then celebrated more, I was different than I’d been. Every night of the trip we’d come together in our team tent after the day’s climb, sharing the lessons and connections of the mountain that day, each of us having our own insights, collectively having many. While I was normally eager to share, after summit morning I withdrew, a little quieter, fixated inward trying to sort it all out. I turned my outward focus to all the other amazing parts of the Kili journey, yet that rip was definitely still working in the background of my my mind. 

Since then (a year ago at this writing), I’ve reflected, processed, and dug into the layers of what happened for me on that mountain- physically, mentally and emotionally. I brought so many epiphanies and insights back from Kili which inspire me daily, distinct from those few hours on summit morning, that loss of sync with my team, was a lesson all its own.

Poignant right now, yet always…

Kili Lesson #1: Trust your team's expertise, and surround yourself with people who can call it when you can’t.

We all think we have more self-awareness than we do. When I’m pushing myself, I’m unstoppable, convinced that I can do whatever I set out to do. That usually proves true, yet in this moment, it didn’t help me at all. I was powering through, doggedly strong, yet I had no idea of what was happening in my body, its stakes, or what was best for me. My guides did. They had perspective on me which I didn’t, expertise I counted on them for, clarity from day 1 that safety drives every decision, and I trusted them implicitly. Because of that combination, their decision which possibly saved my life, and the immediate next steps were quick and efficient, not a debate. My gratitude for them far outweighed my disappointment, underscored by the shock that something so drastic could be happening inside my own body while I had no idea, and wouldn’t have ever known without them until it was a full-on emergency.

Down here: The more committed to a cause or direction we become, the bigger our blindspots can be, and we can miss something critical or off (especially about ourselves), which could make or break the whole thing as we power on with determination. Who do you surround yourself with who you can absolutely trust to keep perspective on you when you can’t, who’s got critical expertise you need and can count on, and who will be completely honest with you to "call it" even when it's hard? Find them, empower them, and listen to them, especially in those key moments. 

Kili Lesson #2: Moments of truth have layers, worth peeling back. 

While the moment of being turned around on that mountain was hard, it was also somewhat obvious in many ways (because of lesson #1). What wasn’t so clear was the most formative part of the whole Kili experience for me, which didn’t consciously surface until much later; that the connection to that team was far bigger for me than summiting Kili. The truth underneath my turnaround that morning: I tend to fly solo in much of what I do, and being part of that team completed me in ways I didn’t even know I needed until it was gone in an instant. I know I’ll climb that mountain again, conquer its summit and other peaks too, but I won’t ever complete that physical experience with my team. While the layers of that moment had been working their way up through my consciousness over the last year, somehow, a simple 4 words in an email this morning (“Wish you were here,” from some of my team, back on Kili right now), both exposed and completed it all for me in an instant. Those relationships, and that connection to that team were clear, rare, and irreplaceably permanent.

Down here: What might be beneath your moments of truth? It's always possible to find the most obvious, outer layers of “what is" or "what I’ll do differently next time." Yet what truths are layered under that? Beneath, often is a somewhat-conscious truth… maybe a pattern you can spot of something like this happening elsewhere (or repeatedly) in your life? Beneath that, may be more layers of unconscious truth- the ones you don’t see, but work in the background of your mind to cause those patterns. Example: a recent client had trouble confronting others, and layers beneath we discovered a time in childhood she'd stepped out to confront, and was unjustifiably retaliated against and hurt in the process. Once we revealed the base of those layers, the pattern released, and changed. For her, for me, and for most, while the reflection and processing can seem long, the release happens in unlocking it can actually occur in a single interaction, realization, or instant. 

Reflect, process, and do the work of self-actualization to get to that clarity. Even when it takes a year, it’s liberating, energizing, ultimately instant... and completely worth it.

©SarahSinger&Co. 2017

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How To Just HAVE the Conversation Already

See that lively green, healthy plant thriving right there which looks different than the others? If you look closely, it’s got tiny spikes coming out of its leaves. 

You have one of those, right now in the back of your mind, and quite possibly in your team, your culture or the project you’re working on.

That plant is actually an invasive weed, unwanted, yet growing healthily and strong in the midst of my other plants. I’ve been walking past it for weeks now, thinking “I should pull that,” since it doesn’t belong and is sucking important energy and nutrients from all of the other plants I want to grow around it. Yet it hasn’t really stood out much to others, I knew I’d get thorns in my hand pulling it out, and suspected that once I went to pull it, I’d be into a whole project, seeing others I need to spend more time pulling. 

So… I just kept walking by. 

Where are you doing the same thing… just walking by that thing you know you should actually address?

You have “weeds” like this, too. Maybe in your yard, but absolutely in your world. They are the unwanted issues, dysfunctional dynamics, and negative attitudes which are at best unhelpful for what you’re trying to achieve, and at worst toxic… which will just keep going and growing until you address them. Yep- they’re prickly, going there is uncomfortable, and you suspect in the back of your mind that if you do, you might then see way more like it you’ll have to deal with. I get it. 

Think of one person in your world with whom you know you need to address an unmet expectation, a pattern of unproductive behaviors or a dysfunctional communication. 

Yep- that one.

Leaders tell me every day reasons why they don’t address these issues (especially when I’m coaching them to do just that). Every reason has to do with avoidance of confrontation, discomfort, drama, a potentially tough conversation, or fear of causing an additional dynamic of tension with someone by doing so. Can you relate? You're not alone. 

Now identify the reasons you’ve given yourself for why you haven’t had that “tough” conversation yet. 

So, we all can predict what happened when I finally decided to pull that weed this morning. Shocker- it had become thornier, stronger and harder to pull than it would’ve been 2 wks ago when I first spotted it. It also had multiplied- I indeed found more weeds once I got in there, that had camoflagued themselves, steadily sucking energy and nutrients to grow stronger from all of my healthy plants around them, now a bit less vibrant than they should be. 

We know that in human dynamics, negative energy is infortunately more powerful and faster-spreading than positive. This is clutch for you, the culture of your team, and your own energy; the longer you leave it alone, the bigger, stronger it gets.. 

How have the invasive, “weedy” behaviors, interactions and attitudes been sucking energy away from you and all the healthy dynamics, people and things around them? How much energy and time have your spent/lost thinking about doing it or not, or upset about the existing dynamic?

While this metaphoric weed-pulling challenge might be one of the most common challenges I see as a coach from leaders across the board, it’s also the one thing that might keep your team, your organization, your energy, your leadership and your impact from being truly great unless we get it to shift. 

Imagine being able to have what you’ve thought of before as thorny conversations directly, quickly and easily, causing positive shift in people’s behavior, patterns, thinking and interactions. 

We don’t have many great models in our culture for this; we think that our choices are either a big confrontation (messy for all the reasons we fear) or just avoiding/dealing with it (which only lets it get worse). Yet there’s another way.

Here’s how: 

This simple frame, guaranteed to cut the drama, will keep the other person listening, and help you say everything you need to say directly, yet easily, in a way that moves things forward. Credit to my friends at Quantum Learning Network, who have been teaching this simple tool for decades in its programs world over. 

The steps to make it easy:

Say the following out loud (it’s an acronymn, so saying it out loud will help you remember the actual steps of the model when you need it): “Open The Front Door.” 

1. O = Observation- Tell the facts of what occurred, from a fly-on-the-wall perspective (what was said, what behaviorally happened, in what order). No assessments or characterizations. 

    This gets you and the other person in the same realm of reality- from the same reference         point of what actually occurred (which you should be able to agree on). 

    “I noticed that today was the third time in the last two weeks that we got to a deadline in the project where I expected  your team's part to be complete as we agreed, and it wasn’t.” 

2. T = Thought- what the actions triggered you to think, your opinion or assessment; the story you've made up in your head about what happened. 

    This is where you get to share the impact in your world of what occurred, the interpretation you made of it, and what you now think as a result. 

“I’m thinking that this is becoming a bottleneck as the project gets delayed further, and the team it waiting. I'm wondering how else I can support your team, yet also realizing that I'm becoming a little less and less inclined to trust that what we agree to is going to happen when we say it will, which I don't want to do.” 

3. F = Feeling- Name the emotion you have now. This tells them the upset that they’ve triggered.

“I’m frustrated.”  

4. D = Desire- Say what you’d like to have happen, and ask for a next step toward it. This gives you the place to say what you'd like to be different, and gives the other person an opening to be able to move forward actionably and constructively. This is a game-changer, as it's what truly opens the door for the other person to respond in a way that moves you both forward into a new pattern. You're giving them a directed, productive path to respond back to you without having to get defensive. Without this step, you're still just confronting them with the issue, rather than moving things forward. [By the way, if you're a person who's higher on the confronting spectrum, this will be a key new piece for you, which can make what you bring much easier for others to respond to.]

“I'd like the project to move forward, for us to get our teams to a place where they can trust one another to hit these deadlines, and have a system in place to hit them smoothly. Can we have a conversation to explore how that can happen and reset?”

Warning: It might feel weird to organize your thoughts into this order. Yet the key to this tool is the order of its parts, as it layers all the pieces you need to communicate into a sequence another person can listen through without getting defensive (try mixing up the order, and it gets confrontational quickly).

An important note on the Feeling part: 

Own it. We’ve all heard “keep the emotions out of it” and “don’t make it personal,” right? Bad advice, actually. We tout ideas like that because emotions can be strong, we don’t have great practice or comfort in understanding them or expressing them productively (when they’re negative), so we think it best just to keep them out. So one of two things happens- 

1. We go into ice mode, with no expression, no emotion, and ultimately no connection with the other person, which ironically elicits more [negative] emotion from them in feeling iced.
2. We hold it in, but then get to the point where our emotions boil over, and the communication is a confrontation, led and driven by our inflamed emotion, getting all over the other person. “I’m mad…”

Neither one of those is very smooth or effective. Yet we all have emotions, and they’re already in there. They are what make us passionate and also able to relate to others and have these relationships in the first place, right? AND, they’re also rarely a secret. People read your emotion when you want them to, yet also when we think we’re hiding it… but not always so accurately, especially in a moment of conflict. It’s all over our tone, face, and body language, and often intense in these types of moments, so unless you tell them what your emotion is, they can misread it through their own bias, and then “how the big conversation went” sharing afterward is left to their interpretation of your emotion. Don’t leave that completely to them! Call it, own it, name it, and move on. They’ll get the gravity of the conversation by hearing your emotion, plus you’ll control what they take away by making the most potentially dramatic part of it not needing to be interpreted, because you named it directly and calmly. 

This morning I actually pulled those weeds out. Done. 

My attention will never be distracted by them again as I walk by, and those other plants are already getting healthier, because it’s solved. 

And… it only took a few minutes.

The conversations you need to have to pull those invasively weedy issues won’t take nearly as much time or energy than you think they will, and I’m betting that the energy they’re sucking from the healthy dynamics and people around them is far greater than the exertion it’ll take for you to just have the conversation already. 

Decide when you’ll have your first direct conversation trying the model. The sooner the better. Tick tock. 

You can have direct, clear, non-dramatic conversations in which you address it, get the unhealthy stuff out of the mix, and move forward. Quickly. Easily. And without injury. 

Call it. 

Own it. 

(and, the best part of all…)

Move on. 

©SarahSinger&Co. 2016

The Tricky Thing About Your Type

“You’re such a classic extrovert…”

“It’s just that he’s a misunderstood introvert..” 

“Here’s the thing about leading creatives…”

“I can’t help it- I’m an ENFP…”

…Maybe. 

In our quest to make the world more concrete through the increasing swirl of input… we sort. In trying to get to our own best versions and figure one another out, we love finding new classifications, diagnostics and ways to look at self from different angles- like holding a prism up to the light in different ways to illuminate all its facets. From the brilliant synthesis of brain research and human pattern-spotting, we’ve now got some great frameworks to simplify our layers and classify ourselves beyond just what we do (like CEO, designer, trainer). We can now describe our talents with more accuracy and depth than ever before, get the ramifications of our thinking styles, and adjust our words to best reach someone’s primary learning modality. This accelerates understanding and progress in teams, relationships and leadership, plus unlocks the door of self-awareness. I use them all the time as a coach. We all should. If we’re careful.

There’s a danger I watch closely every day- in crossing a fine line from understanding to pigeonholing. Case in point is the currently popular label-du-jour of Introvert/Extrovert. Sparked by Susan Caine’s illuminating book Quiet to help us understand the introverted brain came a wave of articles, animations and comparison guides to introverts vs. extroverts all over our media feeds. These are informative, yet also pretty skewed and polarizing in their attempts to show distinctions of type through contrast. This happens easily, even when it originates from the decent intention of increasing understanding. Why?

It’s all in the nouns.

Introvert and extrovert started as verbs- to turn inward or outward.

Creative is still mostly an adjective (as it should be). 

Yet like so many other type-labels, they are now used quite often as definitive tags for people, becoming a whole new class of descriptive nouns… which messes with our thinking. Making something temporary like a behavior (introvert: to turn inward) or fluid like a description (creative: relating to or involving the imagination), into a thing that now is (or has to be) that thing all the time is serious. 

Once we slap a label on ourselves or another it gets dicey. A few things happen…

• The good part- Relief. There’s definitely a validating, reassuring little rush we get when a type fits us so well we want to wear it as a badge. Finally, we’re understood. Somebody gets us. There’s a tribe out there for us. We understand ourselves better. We can set ourselves up with the right fit in situations, endeavors and relationships which complement. We have freedom to be how we are, and clear reasoning for how we aren’t. We don’t have to struggle through explanation of what is just our common sense and the way we experience and see things… we can just point to the profile. Ahhhh. 

• The bad part- Typecasting. Once we’ve got a label, the expectations everyone has of us are hard-set. We’re now defined- period, the end. We get to BE that way, but now we’re required to be that way… which can be pretty demanding in some cases, or stifling in others where we stop pushing ourselves to challenge our own perceived limits. Either situation can narrow our own identity too much to be either accurate or healthy. In coaching countless personality types and learners, I’ve met very few people who are 100% anything, since most of us are much more multifaceted and complex than that. For the few who are that limited, they often have a hard time adjusting to the diversity of thinkers out there (a topic for another day). While we of course have patterns, we also have more facets than we might ever understand through which that light is constantly adjusting. The most extroverted people I know have patterns that look really introverted. The most creative geniuses I know have some very unimaginative output sometimes, yet don’t have the freedom to go there because it disappoints a world expecting their “type.” Leonard Nimoy played Mr. Spock for generations of Star Trek… so much so that it inhibited directors and producers’ ability to envision or cast him as any other character, as he wrote in the aptly-titled autobiography I Am Not Spock. Definitely not what we want to do to one another, right? 

• The troubling part… I barely want to type it, but we also know that labels gone amuck can lead to judgment or exclusion, and then prejudice and intolerance. As soon as we start narrowing our definition of ourselves or one another down to single types or positioning some as better than others (we see some of those outlines in the introvert-extrovert stuff), we’re setting up all the ingredients for “Sorry- we gave the position to an Introvert” or “Oh- you’re a creative? We don’t serve your kind here.” 

So Now what? 

This is tricky business, human understanding of self and navigation of personalities. In all my coaching, facilitation and connecting I’ve found that what we all really want is to understand ourselves and be fully understood and accepted by others. So what starts as a way to get quick ahas about personality can turn into characterization, and then we’re defeating our own intentions. 

Try these to keep from collapsing how we are into who we are:

1. Embrace the adjective. 

We are way more expansive than type-labels as people, so watch how you use the nouns. Describe behaviors as behaviors, patterns as patterns, traits as traits… not as people.  

• “he is very creative…” vs. “he is a creative.”

• “she has some strong introverted patterns…” vs. “she is an introvert.”

2. Get a bigger sampling.

Few people are 100% anything. We are a mashup of a lot of traits, talents, themes and tendencies. I love and recommend the Clifton StrengthFinder, because it gives you a spot-on accurate portrait of your top five talent themes rather than just labeling you as one type… so you can accurately see and understand yourselves and others as the nuanced compilation of elements that you really are. Use this with your teams (friends and family, too), and notice how much richer the conversation and understanding of one another becomes.

3. Think of it all in a spectrum. 

If you’re going to also use “type” tools, realize that all traits are in a spectrum. Introvert and Extrovert are two ends of a particular scale, and most people are ambiverts who have characteristics of both yet slide a little more to one side than the other. So keep that spectrum in mind as you use those adjectives, imagining someone more to one side or another, yet possibly moving around on it a little all the time. 

4. Go for portrait vs. caricature.

We love caricature artists at theme parks because it’s fascinating to see what pieces and parts get exaggerated in how others see us. But it’s a pretty bad way to get an accurate picture of one another as humans, even though we try it when we slap the labels on. To get the real picture, we need all the subtleties, range and cool complexity which create distinction. To get that, keep delving, listening and looking into- then adding layers of unique detail to the portraits we have of ourselves and one another. 

…That’s where illumination and connection happens, and we unlock the facets of our brilliance we didn’t even know were there.

©SarahSinger&Co. 2014

It’s Getting All Over You… The Power of State, Part 3

“Excuse me, but can you get your foul State off of me, please? I’m trying to be creative and inspired here, and you’re contaminating it with your irritated grouchiness, which is getting all over everyone. Please go handle that.“

What would it be like to work on a team where you could actually say that to someone? I’m here to testify that it’s actually possible, and can be awesome. Maybe you won’t start off quite that pointed, but I can get you close...

We know by now that what we’ve called “mood” before is actually State, comprised of three interconnected parts- Mental, Emotional and Physical. We mess with one of those parts, the other two shift instantly, every time. If you’re just joining us here, take a few minutes to check out Part 1 and Part 2 to get the full power of State in how you’re embodying it yourself- it’s huge. 

Once you’ve got a handle on your OWN State (which you’ll tinker with for a lifetime), you’re halfway there, since your State is the model for theirs, and they’re watching you all the time. So now it’s time to directly take on something just as clutch... other people’s States.  As we’ve established, most people have little awareness of their own State and even less aptitude in effectively changing it. If you came at most people with the opening statement of this post they might slug you or cry, because they simply don’t get it (yet).  So until they do (and even after), it’ll be YOU in many moments who will need to do it for them.   

Check them out.  

...In a different way than you have been, paying attention to their State. At any given moment, any person you’re with is in a particular state. The key question is twofold- 

What State are they in? and… 

Is it the state you want them to be in (for the task at hand, the news you’re about to drop on them, the next XX hours you’re about to spend with them, the way their State is spreading to others etc.)? 

As a leader, start paying attention as much to their State as those other things like what they’re contributing, focusing on and doing. This matters because it’s fueling all of those things already, and will get you to the core of what makes them awesome (or not) moment to moment. To maximize not just your performance but your team’s as well, start managing States. Your ability to facilitate their State is directly proportional to their motivation, focus, and productivity.

Cues tell all. 

80-90% of all communication is nonverbal. What we feel and think manifests itself in our tonality, body language, eye movements, breathing and facial expression. It’s incredibly hard to fake these things (maybe impossible, but that’s for another day), and the people you’re with tell you a lot about where they are without ever uttering a word... if you pay attention. Notice posture (leaning forward, into you or turned away, avoiding), jaw set and brow furrow, eye contact, and the tonality/cadence of their speaking. Even breathing- if someone’s breathing is high or shallow, they’re stressed. If it’s low and abdominal, they’re more relaxed. Practice first paying attention to these cues, then labelling them in your mind as different States (excited, bored, curious, sad, irritated, reflective, pumped up, grouchy, inspired…). Then, ask yourself if the State they’re in is a good one for what’s happening, or not.  If not, then get busy… 

Change from the outside in. 

You can change someone else’s state in a second. In fact you do it all the time without labeling it such. 

Take someone who’s State is resistant, for instance. Arms folded, jaw set, breathing high in chest, brow slightly furrowed, voice monotone and forced. Yet with a simple question that gets them to think about something else completely... you get that person to a much more open and receptive State.  That’s an outside-in State Change.

Or… you and a teammate were brainstorming on a question with you recording at the whiteboard, and at one point you switch spots- you hand over the marker to your partner to get her up and writing as you then walk around the room, new ideas flowing. That switch was another State Change. 

Or... you’re presenting to a group, and you see their eyes glazing over, as Bored State starts to take over the room. You have everyone quickly stand up, you pose a question for them all to answer to another person, then have them sit back down, now awake and engaged.  Nice State Change. 

Here are some more (some deliberate breaks in pattern/focus, others quick resets) : 

• Have them tell you about their last success with this team in vivid detail. (mental)

• Take them for a walk. (physical)

• Change the subject completely. (mental)

• Continue the conversation standing up if you were sitting. (physical)

• Give them a compliment. (emotional)

• Give them a high-five. (physical)

• Tell them a joke. (emotional)

• Everyone rotate positions in the room. (physical)

• Ask their opinion about something you know they care about. (mental/emotional)

• Toss them a ball. (physical)

• Offer them a snack or drink, like a bottle of water or a cup of coffee. (physical)

• Change or put on some music with the energy you’re going for. (mental/physical/emotional)

• Show them a hilarious or inspiring or thoughtful or intriguing post or video online. (emotional)

Switch it Up- Early and Often

Those state changes are key when someone’s in a overtly negative or low-energy state, as each will break the pattern they’re in, changing their State to something more engaged, positive or higher energy.  The higher the energy, the better in most cases. 

That said, your team needs deliberate State Changes more than you think.  

The average attention span correlates with age (like 5 minutes max for a 5 year old)… up to about age 18, at which point it maxes out. So 18-20 minutes is about the limit of most people’s attention span in the work you’re doing (outside of gaming and other immersive altered-state activities).  All attempts of “plowing through” beyond that window are a waste of time and energy, because we know that once State’s gone so is focus, learning and performance. Instead, Change State! All you and your team need is a reset of attention- a State Change- about every 18-20 minutes in your work process, and the brain/performance/focus stays fresh. 

While the list above is a start, personalize, customize and add to it with your own State Changes, and then start playing them all to try out what fits best where. 

You can call it. 

There is tremendous power in State management- for you as an individual and for the people around you. Once you and your team understand it, you can then own it and call it with one another. I coach high performing teams across industries and rank, whose productivity and morale has been transformed with the power of State. On these teams, because they get it, everyone is responsible for his/her own State, making sure it’s productive, conducive to what the team’s up to, and able to help others accelerate. They incorporate State Changes as regular team practice into their work, which makes all the difference. You’ll see high-fiving between agenda topics, movement as they work, koosh balls flying purposefully to engage the right States, and people owning their own attention, performance and focus with their State.  And when they don’t, you might just hear that line I opened this post with, to which someone would respond,

“Actually, you’re absolutely right. My grouchy State isn’t helping anyone- I apologize for getting it on you. I need a State Change. I’ll be back in a few minutes, better.”  

And then they go, take a few minutes to change their State, re-engage, and the team’s on on its way. It’s a beautiful thing. 

Your turn...

©SarahSinger&Co. 2013

The Power of State, Part 2 Choosing it.

So… how’s your State? Right now? 

If you don’t know what I mean by that, go here. If you do, then you’ve been playing with it and have begun to wake up a new sort of State Self-Awareness. Awesome.  You’ve begun to…

Monitor and observe yourself. You probably noticed that your States are much more specific than “good” or “bad” when you really paid attention to them, right?  You also noticed that your State can change in an instant from any number of triggers around you, some in the direction you want to go, others not. Which led to…

Pay close attention to WHAT, WHO and WHEN your States are vulnerable.  Was it certain people who trigger a certain State for you every time?  In a good or bad way?  Did you find certain topics that do it?  I’m positive you found that certain times of day trigger specific States for you. Did you get all the way to songs, places or smells as anchors for you? How about those curveball situations that just wrenched your State in some direction you weren’t expecting?  More to come soon, as always.

So, now you’re ready for the next part:

Getting deliberate about setting your own State in the moment and strategically- This is the satisfying part.

Why it matters… 

State affects everything and everyone.                                                                 
Attention, learning, and performance are completely State dependent. In other words, the performance you’re able to bring completely depends on the State you’re in. Think about a recent great day, great presentation, great meeting, great conversation. Now think about the State that you were in at the time. It was probably focused, fired up, into it, engaged… a very particular State on your “top 5 productive States” list, right?  Now imagine that same experience, but having it in an unproductive State like tired, irritated, or distracted. Way different, right?

Here’s the difference between the masses and those people who go beyond to influence, lead with impact and outperform…

Those superstars intentionally choose their State rather than letting their State control them. An NBA player would never step onto the basketball court without getting his State locked in first. So why would you do so on the court of your life (I’d argue that you actually have more at stake than he does)?

States are contagious.                                                                                                     
More specifically, YOUR State affects everything for you and everyone around you. Always. And if you’re in a leadership position or close partnership, it’s even more important and more magnified than for anybody else, because whatever your State, it’s setting the State for everybody else the second you walk in the door. We’ve all noticed this before. You’re in an okay “mood”, maybe even a great mood (more accurately called State). The boss (or partner, or family member) walks in and is in some kind of a grouchy, snappy, salty State.  Immediately everybody else’s State is affected by that, right? Ever notice how when you’re in a bad mood (State), everyone in your world seems extra-irritating and whiny?  Not an accident. Unfortunately (or not) most of us are victims of another’s state, and usually the person with the strongest state wins, in that it spreads to others. More on this next time, but meanwhile…

You can accidentally contaminate or intentionally elevate.                                       
You can (and do) contaminate somebody else’s creative blissful State with your irritated, pessimistic one just by being around them while in that State, and vice versa. You can also elevate somebody who is in a depressed, isolated State to engaged, inspired and connected with your State alone.  The question is this, how mindful are you about this, how intentional are you about it and how could you change that at any given moment?

In my coaching experience, I’ve seen that every manager or leader I’ve seen who has star performers consistently over time, are the same managers or leaders who are consciously using this particular tool called State Management every day, every moment, every interaction. Here’s how…

Choose it.                                                                                                                          
Most people are victims of their own State. It’s 10am and they’ve already given up, saying, “Yeah, it’s just going to be one of those days.” Wow. Stuff happens around us all of the time that messes with us mentally, emotionally and physically. The question is… how are you going to respond to it in a way that keeps you solid?  Maybe you only got a few hours of sleep last night or are coming from a particularly rough conversation just now. So what? Don’t let that determine your State or set it for the day. Choose it.

People are watching you, they’re listening. They’re getting vibes from you. They are choosing their own State and responding to yours all day every day, in the moment. You’ve already been messing with a few ITM (In The Moment) State changes as you noticed your triggers, so now you can get more deliberate in choosing how to set your State well.

So, when you’re in a great State, when you are on top of the world, what’s really happening?

Remember that Mental, Emotional and Physical are all interconnected ALL the time. Something triggered one, and they all changed. It’s not possible to change one without messing with them all somehow. So it makes sense then, that to change your State to one you want to be in, change one of the three parts. PInpoint an awesome State you know is great for you. Now let’s break down its parts:

Mental: What thoughts you’re having- what images, ideas, sounds you’re focusing on.

Emotional: What emotions you’re feeling.

Physical: What’s happening in your physiology- in position, breathing, movement and expression.

So to choose and change/set your State, pick one of those ways into it, or several to make it more potent. Depending on how strong your current State is (like the one you’re trying to change out of) some methods will work faster/easier than others.

Try these:

• Think about a time when you were totally successful (mental)

• Listen to specific music (relaxing music to calm down, upbeat music to get energy, favorite song to get psyched… (mental)

• Have someone tell you a joke (emotional)

• Look at a picture of a favorite person (emotional)

• Read an inspirational quote (mental)

• Go for a walk or quick jog around the building (physical)

• Splash cold water on your face (physical)

• Re-read a great note, card or email someone gave you which put you in a great State (emotional)

• Drink lots of water (gets more fluid in system, brain operates more clearly) (physical)

• High-5 someone (physical)

• Look at something in nature (like a cloud passing in the sky) for a few minutes solid. (mental)

• Drink caffeine (physical)

• Ask someone in your immediate space to tell you their favorite thing about one of their friends/kids/you (mental)

• Stand up and stretch (physical)

• Recall a time you felt completely loved and accepted by someone (emotional)

• Do some jumping jacks (physical)

• Get something to eat with extra protein, light on the starches. Protein gives you more brainpower, starches make your brain tired. (physical)

• Visualize yourself nailing whatever then next challenge is all the way through to the celebration at the end. (mental)

When in doubt, remember- physical is the fastest to manipulate easily.  Despite the war you may be having in your head, you can still force yourself to do something physical pretty quickly.  Move your body, and your State will follow.

Make your own list. 

Take what I’ve given you here, and add on to it. The State changes that will work best for you are the ones you create and tweak to perfection yourself by doing and doing again. Then get your complete list onto your phone or your wall or somewhere you can see and access it easily (because the moments you really need a State change are the ones where you can’t think of one to save your life).

Get strategic.                                                                                                                        
You should now have a new awareness of your State, and soon you’ll also have a new muscle of State Management to flex in response to your world, moment to moment. Awesome. Aaaand…                                                                                                           
The power of State in your performance, influence and accomplishment will come in the way you also use State strategically. Covey taught us to “start with the end in mind” and that everything’s created twice- first in your head, then a second time in real life. Most interpret this as planning it all out in actions and approaches… without ever considering the power of State.. a huge miss. We can and have watched two leaders execute identical brilliant plans, and get wildly different results. Often it comes down to State, and which leader’s in the most effective State to set their own performance, focus and contagious attention the right way, as they model and lead it.

So, map out your State strategically into the plan. What State will you want to be in as you ideate with the team? As you work with that one person whose ideas you love but pushes your buttons? As you crank out all the content and plan, heads-down? As you pitch to your potentials? As you facilitate the stakeholders? As you go into that one week which you know even now will test you with multiple demands?  As you call out and celebrate the wins of the team with them even though you’ll want to be further along? Every one of these will need you to be in a different State to guarantee its ease and success. Choose them proactively and intentionally.

And then there’s the rest of your team, and their State.  You can directly move that, too.  Next, in Part 3…

NOTE: This is Part 2 of a 3-part series on the power of State. Check out 1 & 3 also!

©SarahSinger&Co. 2013

The Power of STATE, Part 1…

Ever fallen asleep while reading in bed?
Your body did that.                                                                                                            

Ever blush when you were trying hard to keep your cool? 
Your emotions did that.

Ever felt sort of sick, but powered through something pretty successfully anyhow?
Your mind did that.

These kinds of things happen to you all the time, right?

Well, they actually happen more than you even realize, and you can use what’s going on there to determine and choose how your moments, interactions and days go rather than just allowing them to happen to you.

It’s called State, and you’re in one right now. 

Not the geographic State like California, but your State as in where you are mentally, emotionally and physically at any given moment.  You could be curious, riveted, bored, excited, tired, irritated, focused, creative, playful… these are all States.

Often people refer to their moods, which is pet peeve of mine, since it implies emotion only, and is actually inaccurate.  There’s a lot more to where you are right now than just emotion, and you can actually manage it more easily than you’d think.

This is one of my favorite topics to coach, and a lot of fun to play with. It’s also one of the most important distinguishing factors between people who are “good” and people who are masters; think Michael Jordan vs. every other b-ball player (still), Peyton Manning vs. every other quarterback. Not only are they masters of their talent, they are also masters of their own State from second to second. Under tremendous pressure, they get and hold themselves perfectly aligned mentally, emotionally AND physically to outperform everyone else. This is key not only for them, but for you too. Why?

Performance is State-dependent.                                                                                   
Learning is State-dependent.                                                                                         
Attention is State-dependent.                                                                                          
Focus is State-dependent.

Whether or not you can perform, learn or focus as you want or need to completely depends on your State.

Here’s the piece people miss, which is the crucial…                                                         
State is always comprised of three interconnected parts:  thoughts (mental), feelings (emotional) and position/action (physical).  These are key, because every time one of these parts shift, the other two shift as well. Every time. 

Change one part, you change them all. Every time.                                               
Think about it…                                                                                                               
You’re working, start to get bored, so get up and walk around for a minute.  You sit back down, and you’re refocused. That’s a physical trigger shifting where you were mentally/emotionally. OR…                                                                                                
You’re tired, but talk yourself into working out anyhow.  You don’t even get winded, have energy that surprises you, and get into a great workout . That’s a mental trigger shifting where you were physically/emotionally.  OR…                                                                  
You’re feeling cranky, tired and distracted, then someone calls or texts who always makes you smile or laugh.  You come away from them on your phone happy, energized, and thinking more clearly. That’s an emotional trigger changing where you were emotionally/mentally/physically.

Every one of those is called a State Change, and you actually have lots of them all day long.

The question is this:  Are they just happening to you or are you choosing them deliberately?

States get triggered by all sorts of things. Situations, conversations, episodes.  Recurring triggers exist all over, too. These are called anchors, or associations to particular States.  Common anchors are certain people (just seeing that one person’s name come up on your email or voicemail list triggers a certain State),                                                                
smells (recently a waiter was a completely thrown by how much my perfume was an anchor to his ex-girlfriend… awkward!),                                                                           
music (that’s why your favorite show doesn’t change it’s theme song- it’s your trigger for an excited, anticipatory State to be ready for tuning in), and                                                 
places (that one spot where you… will always trigger the same memory and corresponding State…).

The mind-body connection has lots of research, and we’ve even come to reference “mind over matter” to explain how we performed despite ourselves or as a tactic to employ when we need to get “in the zone.”  That’s really State we’re referencing, in moments when we’ve deliberately managed it- changed, accessed, set it so well that we could perform beyond the circumstances or what we normally could.  Athletes and entertainers do this all the time pregame or preshow, in order to set themselves for their best performance.  Why not you?

You can learn it…

Master State Management, and you’re on your way to guaranteeing your own performance. 

The best examples to watch are in sports. To me, it’s a great fishbowl where I love to study moments, patterns and techniques of State management and mastery (or not).

Take basketball…                                                                                                                 
The foul shot in basketball is the ultimate test of State.  Technically, it’s the easiest shot there is- straight in front of the basket, nobody interfering, the same every time.  And yet… it’s not the easiest shot, because it’s really a test of being able to set and hold State. This is brilliant, in my opinion. Elite, uber-talented professional basketball players screw up this shot. Some chronically.  Why? Change one, you change them all.  There’s no question of whether they can physically make the shot- of course they can. They have and will nail thousands of foul shots, maybe even with their eyes closed.  Not the point. You put them on the foul line with pressure of the win in jeopardy, slow time down, and then it’s not about physical or technical ability.  It’s about being able to set and hold State.  It’s mental and emotional… and if these aren’t set it automatically, literally handicaps their physical ability in that moment to hit the shot or not. All connected, all the time. 

The difference between you and an NBA star…                                                     
Actually quite a few, right? So, you may not be a professional basketball player, but I’d wager that your performance may actually have more at stake to it than that player on the foul line for one shot in one game. Yours is about performing as a the right leader to your team, creator of the ground-breaking idea, or listener for another human being.  Your State matters.

Think of it as the glue that holds everything else (your talent, your ability, your knowledge) together. If you have those things and you can manage your State well, you’re set.  If you have all that, but can’t hold your State, you’re inconsistent at best.

So- let’s get you some State mastery, yes?                                                                
You can change your own and other people’s States in an instant, and it will make all the difference between good and great, control vs. none over the quality of your experiences and ultimately…what you can generate in your own performance.

I coach to this every day, so if you really want to dive in, let’s chat. Meanwhile, we’ll take a few posts to mess with it and build these critical new muscles for you. This is truly just Part 1.

For now…

•Wake up a new self-awareness… of your State. 

To get more out of your moments and mastery over your State, you have to first be able to call it in the moment. What State are you in right now? Hopefully it’s something like curious, focused, or intrigued as you’re reading this . If it’s not any of those, see if you can give it a name.  “Good” and “bad” don’t cut it for pinpointing a State.  Get more specific, like: Focused, energized, calm, anticipating, inspired, motivated, determined, enthusiastic, excited, curious, open, reflective, peaceful, etc.                                                                    
OR                                                                                                                                   
Doubting, restless, critical, frustrated, annoyed, grouchy, sad, angry, restless, anxious, distracted, defensive, judging…

If you find yourself thinking “I don’t know what State I’m in,” see if one of those listed fits, and your brain will usually work out the right answer from the contrast…  “No- that’s not it, it’s really….!”

•Pay close attention to WHAT, WHO and WHEN your States get triggered or are vulnerable.   

You’ll notice that your State might be a really good one like curious, creative, focused, open… but then it gets messed with by something, which spins you into an unproductive State like stressed, irritated, mad, complacent, crabby, taskmaster, or whatever.

For example, certain people trigger States for you. Who sets yours off every time?  Good or bad?                                                                                                                                      
Or, it could be a certain topic that does it.                                                                           
Or, it could be a certain time of day that does it to you.                                                        
Or it could be situational- like getting feedback.                                                                  
Or, it could be particular people, songs, places or smells that trigger certain States as anchors. Pay attention.

•Find your triggers and use them. 

Anchors for certain States are all around you- good and bad. It takes extra awareness to realize when your State is being triggered, in the moment. Try calling it, then use anchors to your advantage.

Place that stresses you?  Get out of there and avoid it if possible- switch it up.           
Favorite song that fires you up? Listen to it before the big presentation.                           
Shirt that makes you feel invincible?  Wear it for the big meeting.                                     
Scent that calms you? Wear it when you know you’re anxious.                                        
Photo that reminds you of a great/successful/peaceful/connected moment? Get it onto your wall or  phone where you can look at it when you’re off.

There’s a lot more to this. We’re just getting started. This is enough to mess with for a week.

Next time…

Deliberately setting or changing your State- in the moment and strategically.

Getting other people’s states and how to change those, too.

Meanwhile, stay tuned to yourself, and see how quickly you can call out your own State. You’ll be way ahead of most people around you.

NOTE: This is Part 1 of a 3-part series on the power of State. Check out 2 & 3 also!

©SarahSinger&Co. 2013

Bubble Moments

“Keep in mind… for everyone else in your life, these last two days have just been Thursday and Friday,” I said to a group of twenty-four people last Friday afternoon. They laughed, but then went a little silent as they wrapped their heads around that, realizing that the time they’d just experienced was different than normal- like in a bubble.

We’d just finished an intense workshop I taught, during which 24 people in the room experienced some huge personal and professional shifts in their awareness and realities. Their own possibility opened, they connected with people in ways they hadn’t before, and they got perspective on themselves at an a-ha level.  Several described themselves as “different people” by the end from how they walked in. It seemed like several days if not more in some ways, it was so significant.

Awesome.  And yet- we really only spent about a day and a half together.

There are some moments, hours or days that truly seem to be metaphysically different than the others- as if the moments of time themselves are somehow altered, stretched or suspended. Like in a bubble.

…A conversation in which everything finally clicks, insights build on one another and generate new ideas, and the electricity and magic of true connection is tangible.

…The timeout of a game, when the crowd and noise fall away, every person on your team leans in, you feel the energy, and you’re locked in.

…The last night with best college friends, “going there” to connect at a deeper level, savoring each moment, an epic memory is etched before you all disperse for months apart.

…An experience of transformative impact shared with another… in which your collective eyes are opened to something new, which changes how you see the world forever.

…The moment you got the news which changed everything…?

Most of these seem longer or shorter somehow than normal.  In the experience of them, it’s as if time is truly suspended, and you’re able to live and stretch each moment out more. Like a scene from a Matrix movie, the moments seem to take on another dimension, separate from the flow of time and incident the rest of the world’s experiencing. Like a protected bubble floating through the rest of the air, which is all the same. These “bubble” experiences also seem more intense than others in the moment. Senses become more acute, colors more vivid, emotions more raw, connection more amplified. The rest of the world falls away, and our normally scattered attention zooms into focus- on another person, an idea, a feeling or the shared experience itself. The self-consciousness of monitoring oneself against time, other things/people outside the bubble, responsibility, or the swirl of activity marching along outside it just melts away.

So purely what’s left, finally possible… is to just be there fully in the moment, wide awake and aware, allowing ourselves to think, feel and respond without inhibition or distraction. Presence.  This is when true creativity occurs in its rawest form and connection feels charged in a way that it generates something palpable.  Flow. It’s real, there’s great research to support it, and creatives have spent generations trying to perfect the ways back into it after those moments are gone.

The classic sign coming out of one of these experiences- getting that feeling of disorientation (like a bubble popping), looking at one’s watch and realizing how much time has passed…

“It seemed like twenty minutes- how could it have been four hours?” or                              
“It seemed like an hour- how could it have been only ten minutes?” or                          
“We’ve really only known one another for a week?  Seems like years.” or                           
“It’s only been two days? Feels like at least a week.”

In our memory, they become etched deeply and clearly, touchstones we replay over and over. If you have experienced a bubble moment like this, you might be silently waiting/seeking the next, and replaying the last in your mind for inspiration. If you haven’t, stay open, get present and tune in.

So… Are some moments actually longer or shorter than others in our experience of them? Like separated from the rest in a bubble? Perhaps.

One thing is certain… in every one of these instances, there’s a huge difference which allows the magic to occur.  WE are different in them than we are otherwise.               
Whether triggered by another person, a situation, or our own choosing in these rare and indelible moments… we got and allowed ourselves to be fully and completely present, awake and engaged.

The biggest question is this- how do we increase the frequency of these moments?      
While they are rare for most of us, we can have more of them. The more we allow the distractions to fall away, the more we choose to step in, lean in, open in… to moments, conversations, people and experiences the more they’ll occur, because we’ll create space for them to occur.  For example, I always get closer to people just before the window of opportunity closes because it pushes me to act- someone moving away, a project ending, someone quitting the team. There’s something about that “last call” push, which forces us to say things we’d normally wordsmith to death in our heads, express feelings that show some vulnerability, step out and seize the moment to connect.                                        
…And these amazing bubble moments of connection occur.

Since noticing this pattern, I’ve made a more conscious effort to initiate moments as “this is IT” instead of waiting for that last call. This is one reframe, but we can create the space in many ways. Seems simple in theory to just put the phone away and be here now, right? But we know it’s not really…

Out of sight, open mind.                                                                                                     
You may have become one of those people who sits at a restaurant dinner or team meeting looking at your phone’s screen instead of the people you’re with. Rather than just turning your ringer off and keeping the phone nearby- actually leave it in another location completely, and watch what happens. The last time I did this (accidentally), I panicked for the first few minutes, but then felt freer, more aware and more present than I had in weeks. One leader I know has everyone at any restaurant get-together put all phones in the center of the table, ringers off. If anyone picks up their phone, they buy for everyone.                   
In your moments, initiate it, and give yourself the space.                                            
Unplugged and undistracted, your brain will reorient to the moment in a powerful way.

Wake up.                                                                                                                              
It’s amazing how we don’t even notice how often we’re physically in a moment, yet somewhere else completely emotionally and mentally. We get through entire days unable to recall individual interactions or moments (because we weren’t really paying attention), pride ourselves on “multitasking” (trendy word for not being present), and spend a lot of time in auto-pilot, half-listening to the people in our lives but not really hearing them with any intent, empathy or connection at all.  We let ourselves to do this because it’s easy- most others are right there with us, casually disconnected right next to us. Enough. Instead, pay attention in a way you haven’t before- to what their face and eyes are telling you behind their words, to the one thing they said in the middle of that sentence that had more emotion behind it than everything else, to what they didn’t even know they cared about until you asked.                                                                                                                    
Get interestED instead of being so interestING, and notice how much there is to build on, learn into and open up when you’re actually looking, listening and feeling for it.

Go there.                                                                                                                           
Sadly, most people have a pretty low shared standard of interaction with one another. We don’t insist on one another’s attention, rarely push one another to engage, and don’t call out the missed opportunities for connection. You can try those, but I’ve found from experience that it’s much more effective to just be the one in the room to create it, rather than call it out. Just go there- ask the big question, probe a level deeper, lean in to make eye contact as you really listen between their words, and lead off the connecting with your own sharing to open it up. People are truly starved for real contact, yet they don’t even realize it, and definitely don’t know what to do about it. You do.                                      
They’ll follow your lead and then create it with you…but they need you to go first.  

The greatest thing I did for the 24 people in that room last week was create space and a way for them to be present, be engaged in the inquiry of what’s possible, and give them a process to GO there.  I’ll keep doing that, because it’s just what I bring wherever I go.  Meanwhile, in the moments we’re with one another, let’s really make it mean something. We can be present, our attention fully with the ones we’re with in the moment we’re in, creating our own bubble away from the fray.  Let’s go…

©SarahSinger&Co. 2013